IT Event Support Technician - Abbotsford Canucks

Position: IT Event Support Technician Department: Information Services Reports to: Manager, IT Hospitality SUMMARY: The IT Event Support Technician provides frontline technical support during live events, ensuring critical technology systems remain operational across the venue. This role supports point-of-sale systems, payment devices, networking, end-user computing, printers, mobile devices, and event technology while working closely with internal IT teams, venue operations, concessions, and third-party vendors to quickly resolve technical issues and minimize disruption to guests and business operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: (other duties may be assigned as required) * Provide first level support on computer hardware and software issues including Point of Sale (POS) terminals, payment devices, receipt printers and related peripherals. * Ensure timely recording, tracking, escalation and resolution of end-user technical problems and requirements received via telephone, e-mail, or in person * Perform pre-event technology checks and preparations, responding quickly to issues. * Troubleshoot basic wired and wireless network connectivity issues and escalate where required. * Record, prioritize and resolve support requests in the Ticketing System, escalating or assigning incidents to the appropriate Technology Team member when required. * Update documentation, schematics and asset information as required. * Assist in documenting and communicating user/technical service policies for products supported by the Help Desk * Availability to work outside normal business hours, including evenings, weekends and statutory holidays based on the event schedule REQUIRED SKILLS, EXPERIENCE AND ABILITIES: * Ability to remain calm and prioritize multiple technical issues in a fast-paced live event environment. * Working towards a degree or diploma in a technical related area * Strong technical aptitude * Basic understanding of Windows & Mac computers, mobile devices, printers, Point of Sale (POS) systems, payment terminals and assorted peripherals. * Proven ability to work in a fast-paced environment * A willingness to learn * Highly organized, and detailed with an ability to multi-task * Excellent written and verbal communications skills * Superior interpersonal skills, with an ability to interact effectively and in a professional manner with end users at all levels within the organization * Solid problem solving and troubleshooting skills * Basic understanding of networking (TCP/IP, Wi-Fi and wired connectivity) would be an asset. Vancouver, and its neighboring city Abbotsford, are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team. This position will remain open until filled.

Provide frontline technical support for POS systems, payment devices, and networking during live events to ensure operational continuity. Collaborate with internal teams and third-party vendors to resolve technical issues and minimize guest disruption.

Candidates should be working towards a technical degree or diploma and possess a basic understanding of Windows, Mac, and networking. Ability to work flexible hours, including evenings and weekends, is required.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Technical Support
• Point of Sale (POS) Troubleshooting
• Network Connectivity
• Hardware Troubleshooting
• Software Troubleshooting
• Customer Service
• Problem Solving
• Multi-tasking
• Written Communication
• Verbal Communication
• Interpersonal Skills
• Asset Documentation

• Technology
• Sports & Recreation
• Customer Service & Support
• Hospitality

Minimum education

College diploma

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week