Guest Service Agent (Part Time) - AC Marriott Ottawa

Job summary

As a Guest Service Agent at AC Hotels by Marriott Ottawa Downtown, you will be the first point of contact for guests, delivering a seamless, sophisticated, and welcoming experience that aligns with AC Hotels’ European-inspired hospitality. You will handle check-ins, check-outs, guest inquiries, and reservations while ensuring exceptional service at all times. Your role is crucial in creating a refined and effortless guest experience. The ideal candidate must be available Monday through Sunday for mornings, days and evenings.The hourly rate for this position is $23.99. CANDIDATE PROFILE: Ed…

Job details

As a Guest Service Agent at AC Hotels by Marriott Ottawa Downtown, you will be the first point of contact for guests, delivering a seamless, sophisticated, and welcoming experience that aligns with AC Hotels’ European-inspired hospitality. You will handle check-ins, check-outs, guest inquiries, and reservations while ensuring exceptional service at all times. Your role is crucial in creating a refined and effortless guest experience. The ideal candidate must be available Monday through Sunday for mornings, days and evenings.The hourly rate for this position is $23.99. CANDIDATE PROFILE: Education and Experience • High school graduation or equivalent required. • Previous experience in front desk, customer service, or hospitality is an asset. • Knowledge of hotel reservation systems (e.g., Opera, Fosse, Marriott GXP) is preferred. • Strong problem-solving skills and attention to detail. • Ability to work independently and collaboratively in a fast-paced environment. Preferred: • Ability and willingness to work flexible shifts, including weekends, holidays, and overnight shifts. • Bilingual capabilities (English and French) are an asset. • Excellent interpersonal and communication skills. • Capability to communicate in both English and French • A guest-focused mindset with a passion for delivering exceptional service. Physical Requirements: • Ability to stand and walk for extended periods, up to 8 hours per shift. • Ability to lift and carry up to 25 lbs as needed. • Requires writing, standing, sitting, walking, repetitive motions, listening, and visual acuity. • Manual dexterity to operate front desk and office equipment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Guest Service & Operations: • Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process. • Employ the LEARN approach towards resolving guests concerns to their satisfaction. • Provide detailed information about hotel amenities, local attractions, and services. • Handle guest requests and concerns promptly, ensuring satisfaction and resolution of issues. • Assist guests with transportation arrangements, reservations, and special requests. Front Desk & Reservations Management: • Process room reservations, modifications, and cancellations efficiently. • Follow the department checklist to ensure tasks are completed effectively. • Maintain accurate guest records, ensuring correct billing and payment processing. • Follow Marriott brand standards for front office operations and guest interactions. Safety & Security: • Ensure compliance with hotel security protocols, including room key control and guest privacy policies. • Monitor the lobby and front desk area, reporting any safety or security concerns. • Respond to emergency situations and coordinate with the appropriate departments as needed. Administrative Support: • Handle phone calls, emails, and guest inquiries with professionalism. • Maintain a well-organized front desk area, ensuring all supplies and materials are stocked. • Assist with night audit duties when required. Safety and Compliance: • Adhere to all health, safety and sanitation regulations. • Follow hotel policies and procedures, ensuring the highest standards of cleanliness and hygiene. Team Collaboration: • Work closely with housekeeping, maintenance, and food & beverage teams to enhance the guest experience. • Participate in daily team briefings to stay informed of hotel updates and guest preferences. • Support other departments as needed to ensure smooth hotel operations. • Practice the AC Brand Elevation mantras in your daily delivery approach with guests and AC family members. • Actively participate in the daily affirmations stand-up meeting and apply key takeaways to enhance guest experiences.

Listed skills

• French · Preferred
• Front Desk · Preferred
• Check-in · Preferred
• Collaboration · Preferred
• Administrative Support · Preferred
• Compliance · Preferred
• safety · Preferred
• Time · Preferred
• Administrative · Preferred
• Audit · Preferred
• Billing · Preferred
• English · Preferred