Service Coordination Specialist- After Hours

Job summary

The Service Coordination Specialist responds to incoming calls, resolves service issues, and manages scheduling changes for clients. They also update electronic health records and communicate effectively with the healthcare team and external partners.

Job details

Acclaim Health is a registered charity with over 600 employees that helps over 25,000 people a year. We are Halton’s most trusted home care and community support services provider – and have been for over 90 years. We have a proud and long tradition of providing home and community care to families across the region. At Acclaim Health we pride ourselves on creating good in the world by giving back to our community, and through a culture of caring, for our patients, clients and our colleagues. We are offer our colleagues flexibility, recognition, benefits, a supportive learning culture, and an expectation of high standards, all while having fun! Acclaim Health announces the availability of one (1) Regular Part Time Service Coordination Specialist position working in the Speers Road office in the Home Care Services department. This position requires the individual to work every other weekend plus be available to work a minimum of two (2) shifts per week, as well as Statutory Holidays on a rotational basis. These shifts could vary from days and/or evenings depending on business needs. Shift times can my 7am-3pm, 11am - 8pm or 3pm - 11pm. Pay: $22.21 - $23.60 per hour PRIMARY FUNCTIONS: · Responds to all incoming telephone calls and provides information · Resolves service issues by clarifying complaints; determining the cause of the issue; selecting and explaining the best solution to reach a resolution and expediting correction or adjustment · Updates client notes in AlayaCare as required · Processes patient/client cancellations and communicates to the appropriate team member or department · Processes scheduling changes to meet patient/clients services and needs. · Processes (Community Clinics only) appointment time changes as required in AlayaCare · Communicates effectively with all members of the health care team, LHIN and other external care partners · As required, assists with the replacement of staff to ensure appropriate staffing levels. · Communicates complex patient/client information and situations to the appropriate Supervisor/Manager · Effectively communicates changes and/or information to team members · Updates client information into the electronic health record in AlayaCare · Maintains an accurate and confidential filing system POSITION REQUIREMENTS: · Minimum 1 to 2 years office and customer service experience · One year Community College, Business Administration Program or equivalent. · Strong communication and interpersonal skills. · Effective listening skills. · Working knowledge of Microsoft Office and AlayaCare. · Knowledge of the organization and services. · Good organizational skills. · Proven ability to multi-task and meet deadlines. · Demonstrated ability to work independently and collaboratively as a team member. Must be legally eligible to work in Canada Acclaim Health is an equal opportunity employer and is actively working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger - and our care more effective - when it includes people of equity-seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status. Please note - only those applicants selected for interview will be contacted. Should you require accommodation during the recruitment and selection process, please inform human resources so we can ensure your equal participation in this process. Job Type: Part-time Benefits: * Company pension (after two years of employment) * Employee assistance program * On-site parking * Tuition reimbursement

What you’ll do

The Service Coordination Specialist responds to incoming calls, resolves service issues, and manages scheduling changes for clients. They also update electronic health records and communicate effectively with the healthcare team and external partners.

Requirements

Candidates must have 1 to 2 years of office and customer service experience along with a one-year business administration program or equivalent. Proficiency in Microsoft Office and AlayaCare is required, as well as strong interpersonal and organizational skills.

Benefits

• Company pension
• Employee assistance program
• On-site parking
• Tuition reimbursement

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Interpersonal skills
• Listening skills
• Microsoft Office
• AlayaCare
• Organizational skills
• Multi-tasking
• Time management
• Problem solving
• Data entry
• Scheduling
• Coordinating
• Support Services
• Business Administration
• Organizational Skills
• Interpersonal Communications
• Customer Service
• Ability To Meet Deadlines
• Home Health Care
• Multitasking
• Employee Assistance Programs
• Filing
• Electronic Medical Record
• Listening Skills

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Social Services
• Care Coordination Specialist
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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