Recreation Experience Representative

We’re looking for enthusiastic, friendly team members to be the first point of contact at our Recreation Centre. As a part-time Recreation Experience Representative, you’ll welcome guests of all ages, answer questions, and help create a fun, positive experience for everyone who walks through our doors. You’ll also take pride in keeping our facility looking its best while making sure every visit feels memorable. RESPONSIBILITES: * Responding to inquiries and questions in accordance with the Accora Village customer service promise. * Completing tours, accurately recording participation/attendance of all activities, and completing weekly and daily task checklists as required. * Maintaining a professional appearance while always wearing the designated uniform while on duty. * Assisting in the maintenance and cleanliness of the facility and all its spaces and equipment, as outlined by the supervisor. Proactively supporting in providing a clean facility for customers. * Coordinating the set-up of equipment for sports programs. * Ensuring program equipment and facilities are safe for use and reporting known and potential hazards to the management for immediate action. * Initiating emergency response procedures, including first aid and incident reporting as required. * Receiving and responding to feedback from the customers and staff. * Interacting with and creating an inviting environment by welcoming program participants, facility members, and guests. * Enforcing rules and responding to customer questions and feedback in a timely manner, in person, via telephone and/or email. * Administering payments, program registrations, and contracts. * Must be available to work a variety of shifts including mornings, afternoon, evenings and weekends. * Attending team meetings, training sessions and planning sessions as required. * Openly performing other duties as requested, contributing to a strong team environment. SKILLS AND KNOWLEDGE * 1-2 years of previous customer service experience * Post-secondary education in Recreation, Fitness and Health or other related field of study would be considered an asset * Demonstrated interpersonal and diplomacy skills * Excellent verbal and written communications skills * Ability to multi-task, prioritize, and manage time effectively * Enthusiasm and passion for recreation & leisure with a focus on customer service * Demonstrated creative problem solving and ability to maintain a high level of leadership skills * Flexible and highly organized with superior conflict resolution skills * First Aid and CPR certification * Proven customer support experience * As a condition of employment- must provide a valid and clean Criminal Background Check. * Ability to use standard office software applications WORKING CONDITIONS: * Extended periods at a computer may be required at times. * The job description implies the performance of repetitive tasks. * Must be available to work a variety of shifts including days, evenings, and weekends. * Competing demands may create stress. * Occasional lifting and carrying office supplies or equipment may be required. * Scheduling will be dependent on operational needs, and consistent shifts are not guaranteed. * Physical effort is medium, must possess the ability to lift a minimum of 40lbs. We've got great perks! When you join Ferguslea Properties in this role, you gain access to: * Health/ Wellness initiatives * Employee Assistance Program * Use of our recreation centre, fitness amenities, and related programming * Community Involvement & philanthropy opportunities * Educational Support programs * Regular Employee engagement opportunities * Free parking * Room for advancement & internal promotions * Paid training & development opportunities

The Recreation Experience Representative serves as the primary point of contact for guests, managing inquiries, program registrations, and facility tours. They are also responsible for maintaining facility cleanliness, setting up sports equipment, and ensuring safety protocols are followed.

Candidates should have 1-2 years of customer service experience and possess strong interpersonal and communication skills. A post-secondary education in a related field is considered an asset, and valid First Aid and CPR certifications are required.

• Health and wellness initiatives • Employee assistance program • Use of recreation centre and fitness amenities • Community involvement and philanthropy opportunities • Educational support programs • Employee engagement opportunities • Free parking • Room for advancement • Paid training and development

• Time managementPreferred
• Customer servicePreferred
• First AidPreferred
• Problem solvingPreferred
• OrganizationPreferred
• LeadershipPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Interpersonal skills
• Diplomacy
• Verbal communication
• Written communication
• Multi-tasking
• Time management
• Problem solving
• Leadership
• Conflict resolution
• First aid
• CPR
• Office software
• Organization
• Office Supply Management
• Emergency Response
• Lifting Ability
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Planning
• First Aid
• Customer Support
• Management
• Cleanliness
• Customer Service
• Conflict Resolution
• Creative Problem Solving
• Employee Assistance Programs
• Employee Engagement
• Incident Reporting
• Multitasking
• Time Management
• Writing
• Scheduling
• Coordinating
• Prioritization
• Enthusiasm

• Sports & Recreation
• Customer Service & Support
• Administrative
• Service Experience Representative
• Recreation / Activities Worker
• Fitness and Recreation Instructors and Programme Leaders
• Recreation Workers

Minimum education

Master’s degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week