Retail Consultant |Aesop Main Street| Seasonal Part Time

Job summary

Welcome customers, listen to their needs, and guide them toward relevant products through thoughtful interactions. Demonstrate products, deliver an exceptional and inclusive customer experience, and contribute to commercial success.

Job details

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet, and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Role purpose As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success. What we are looking for Experience operating within a customer service role or environment. Effective selling skills and the ability to drive commercial outcomes. Ability to consistently introduce Aesop products to clients through hand demonstrations. History of successfully participating in and contributing to a team Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all. Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives. Strong communication and problem-solving skills Working knowledge of skin care and skin care industry (advantageous) Knowledge of hair care, body care, fragrance, and home categories (advantageous) Successful applicants will be available for at least 3 full days, including weekends. Candidates must have flexibility to work a retail schedule including evenings, weekends, and holidays. C1 - Internal use What’s on offer We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include : FINANCIAL HEALTH Group RRSP Group TFSA VIRTUAL CARE 24/7 access to nurses, nurse practitioners, and doctors via the Maple app or website Employee, spouse, and children Paid entirely by L’Oréal. LEARNING + DEVELOPMENT FIT Integration/ Integration Roadmap / Training related to your métier / Discovery, Lumina, TTM Extensive Learning Platform Financial EAP - 24/7 access to confidential support across a wide range of topics such as mental health, relationships, legal advice, nutrition, and more A very generous employee discount Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey Hourly Rate: $20.52

What you’ll do

Welcome customers, listen to their needs, and guide them toward relevant products through thoughtful interactions. Demonstrate products, deliver an exceptional and inclusive customer experience, and contribute to commercial success.

Requirements

Applicants should have customer service experience, effective selling skills, and the ability to demonstrate products and contribute positively to a team. Strong communication, problem-solving, empathy, and an open mindset are expected; skincare and related category knowledge are advantageous, and availability for at least three full days including weekends is required.

Benefits

• Group Registered Retirement Savings Plan
• Group Tax-Free Savings Account
• 24/7 Virtual Care
• Learning And Development
• Employee Assistance Program
• Employee Discount

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Selling Skills
• Product Demonstrations
• Teamwork
• Empathy
• Inclusive Customer Experience
• Communication
• Problem-Solving
• Skincare Knowledge
• Hair Care Knowledge
• Body Care Knowledge
• Fragrance Knowledge
• Home Care Product Knowledge

Job areas

• Retail
• Customer Service & Support
• Sales
• Environmental & Sustainability

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