Administrative Support IV

Original job posting

The Scheduler provides vital support by managing complex staff scheduling tasks using WFM software to ensure essential patient care. Key duties include filling shifts, entering payroll data, and providing statistical reports while maintaining relationships with clients.

Job details

Your Opportunity: You’re flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs scheduled by the SSC. The Scheduler will use Workforce Management (WFM) scheduling application program and work within established Scheduling Shared Services processes to complete complex and often urgent staff scheduling tasks within short timelines. Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with training and orientation of new staff. As the successful Scheduler your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers work at the Scheduling Service Centre between 0515 to 2345 with set rotations within those hours. In this role, you will make a difference as you ensure we have the people in place to provide essential patient care. Description: As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. Transition Company: Health Shared Services Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Scheduling Shared Services Primary Location: Medicine Hat Regional Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.50 Posting End Date: 16-SEP-2026 Employee Class: Regular Part Time Date Available: 05-OCT-2026 Hours per Shift: 9 Length of Shift in weeks: 10 Shifts per cycle: 21 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable Required Qualifications: Some post-secondary education. Additional Required Qualifications: Minimum 1 year customer service experience. Minimum 1 year scheduling experience. Ability to participate and complete the 6-week training course. Preferred Qualifications: Current experience working in a centralized Scheduling Service Center. Timekeeping/payroll experience. Call Center experience. Experience working in a unionized, health care and/or 24/7 environment. Experience with scheduling software (Kronos, ESP, WFM, ASC).

What you’ll do

The Scheduler provides vital support by managing complex staff scheduling tasks using WFM software to ensure essential patient care. Key duties include filling shifts, entering payroll data, and providing statistical reports while maintaining relationships with clients.

Requirements

Candidates must have some post-secondary education and at least one year of experience in both customer service and scheduling. Ability to complete a six-week training course is required.

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Reporting · Preferred
• Data entry · Preferred
• interpersonal communication · Preferred
• Priority Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Scheduling
• Payroll Processing
• Workforce Management (WFM)
• Customer Service
• Interpersonal Communication
• Data Entry
• Timekeeping
• Administrative Support
• Reporting
• Priority Management

Job areas

• Administrative
• Healthcare
• Customer Service & Support