Houseperson

Job summary

The Houseperson is responsible for maintaining the cleanliness and sanitation of all guest floors, public areas, and facilities to meet hotel standards. They also assist room attendants and respond to guest requests to ensure a smooth and efficient hotel operation.

Job details

THE OPPORTUNITY: Houseperson PAY RANGE: $18.92-$19.60 THE COMPANY: With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are also experientially diverse. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio. To learn more about InnVest Hotels, visit https://innvesthotels.com/ ACTIVITIES: The duties and responsibilities for the Houseperson include, but are not limited to the following: · Thorough and complete cleaning requirements on all guest floors, public washroom, elevators, stairwells, and interior/exterior public areas, fitness room/showers as set by efficiency standards of the hotel. · Carpet Shampooing and deep cleaning. · Ensure security standards are practiced, to protect guest’s and employee’s privacy and belongings. · Follow hotel policies in relation to key control, and the security of hotel property, including linens, supply carts, vacuums and storage rooms. · Meet and exceed guest and co-worker expectations by providing exemplary service and teamwork. · Ensure all guests receive prompt attention, providing value-added service by doing whatever is reasonable and possible to exceed guest expectations. · Assist with inventories and help prevent waste and misuse of guest and cleaning supplies and equipment. · Assist room attendants in order to have a smooth operation. Remove all garbage, soiled linen and dirty food trays from corridors in a prompt manner. · Adhere to all hotel policies and procedures, and follow procedures listed in shift checklists. · Clean corridors and vents. · Strip rooms. · Wash floor and windows. · Responds to Front desk calls, assisting in checking rooms, luggage delivery and guest special request. · Communicates with MOD and co-workers regarding product/ service deficiencies, equipment, safety problems, etc. · Maintains pool and fitness room supplies of towels. COMPETENCIES WE ARE SEEKING: · Considerable amount of walking · Lifting · Pulling · Pushing · Operate cleaning equipment · Reaching heights of approximately 6 ft and depths of 2-½ -3 ft. · Exposure to heat, steam, smoke, cold. · Must have high level of mobility/flexibility in space provided. · Ability to lift and carry a weight of approximately 20 pounds. · Flexible and energetic with the ability to work under pressure during busy times. · Literacy skills – reading, writing, and oral. · Outstanding organizational, time management, and interpersonal skills. · Work well independently and in a team environment with minimum supervision. · Self-motivated, honest, creative, capable of working in a team environment. · Flexible attitude to scheduled shifts – the incumbent may need to work nights, weekends and/or holidays. InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted. Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.

What you’ll do

The Houseperson is responsible for maintaining the cleanliness and sanitation of all guest floors, public areas, and facilities to meet hotel standards. They also assist room attendants and respond to guest requests to ensure a smooth and efficient hotel operation.

Requirements

Candidates must be physically capable of walking, lifting, pushing, and pulling, with the ability to work in various environmental conditions. Strong organizational and interpersonal skills are required, along with the flexibility to work nights, weekends, and holidays.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Cleaning · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Physical stamina · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cleaning
• Time management
• Organizational skills
• Teamwork
• Customer service
• Physical stamina
• Lifting
• Communication
• Attention to detail
• Safety compliance
• Inventory management
• Energetic
• Lifting Ability
• Self-Motivation
• Management
• Interpersonal Communications
• Linens
• Time Management
• Honesty

Job areas

• Hospitality
• Customer Service & Support
• Trades
• Houseperson
• Maid / Housekeeping Staff
• Domestic Housekeepers
• Maids and Housekeeping Cleaners