Supervisor, Aquatics - Winter - Part-time

Job summary

The Supervisor is responsible for overseeing pool area operations, ensuring guest safety, and maintaining high standards of customer service. They will also manage front-line staff, facilitate training, and assist with daily administrative tasks such as scheduling and cash handling.

Job details

Seasonal WHAT’S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. HOURLY RATE: $23.55 PART-TIME HOURS Part-time hours 2-3 shifts a week Reporting to the Assistant Manager of Aquatics, this position is responsible for supervising the pool areas and services provided to guests in a safe, efficient and cost-effective manner that will result in a positive guest experience. The Supervisor will be responsible for overseeing front line staff duties, managing rotations, breaks, daily tasks list. The Supervisor will work collaboratively with the Assistant Manager and Manager to assist in facilitation and development of schedules, training, daily operations, performance management and implementation and management of SOPs. WHAT WILL I BE DOING? Supervise employees ensuring that all operating standards are met in order to maintain safety around pool area – this includes Plunge Aquatic Center. Assure proper customer service is being upheld including cleanliness of facility, monitoring guest safety, service recovery, guest escalations, first aid etc. Wear many hats working in all positions within the facility including all job duties from reporting positions including Lifeguard, Instructor, CSR, Generalist and Pool Attendant when required (ex. covering breaks). Report any incidents or emergencies immediately with the appropriate paperwork completed. Participate in training and performance evaluation of staff. Manage cashier float and ensure appropriate money handling procedures are followed. WHAT DO WE NEED FROM YOU? Must have current qualifications of: NL, LSS Instructor (preferred), and Standard First Aid and CPR. LSS examiner preferred. Includes constant re-certifying of awards to keep current. 2 years’ experience as an aquatic’s instructor and lifeguard. Cash handling and inventory experience is an asset. AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE BLUE MOUNTAIN RESORT COMPANY OVERVIEW Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. ALTERRA COMPANY OVERVIEW Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure. First Aid with CPR-C - LSS/SJA/RC, Lifesaving Instructor - LSS, National Lifeguard - Lifesaving Society, NL Instructor - LSS

What you’ll do

The Supervisor is responsible for overseeing pool area operations, ensuring guest safety, and maintaining high standards of customer service. They will also manage front-line staff, facilitate training, and assist with daily administrative tasks such as scheduling and cash handling.

Requirements

Candidates must hold current National Lifeguard (NL) and Standard First Aid/CPR certifications, with a Lifesaving Instructor certification preferred. A minimum of two years of experience as an aquatic instructor and lifeguard is required.

Benefits

• Complimentary and discounted access to Blue Mountain attractions • Discounted meals at resort restaurants and cafes • Discounts at Blue Mountain-owned retail stores • Free therapy and wellness resources • Employee events

Listed skills

• safety monitoring · Preferred
• Customer service · Preferred
• First Aid · Preferred
• CPR · Preferred
• Cash handling · Preferred
• Inventory management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Lifeguarding
• Aquatic supervision
• First aid
• CPR
• Staff training
• Performance management
• Cash handling
• Inventory management
• Customer service
• Safety monitoring
• Incident reporting
• Scheduling
• Facility maintenance
• Cash Handling
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• First Aid
• Management
• Cardiopulmonary Resuscitation (CPR)
• Cleanliness
• Customer Service
• Performance Management
• Operations
• Performance Review
• Service Recovery

Job areas

• Sports & Recreation
• Hospitality
• Management & Leadership
• Customer Service & Support
• Security & Safety
• Aquatics Supervisor
• Entertainment / Recreation Supervisor
• Sports, Recreation and Cultural Centre Managers
• First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services