Anthropologie Key Holder

Location This position is located at 19 Clock Tower Rd., Toronto, Ontario, M3C1P8 Canada Role Summary A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team. Role Responsibilities Customer Experience Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services Leadership + Team Management Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience Supports the training of the associate team, including new hire onboarding Visual + Business Operations Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store Communication + Relationships Contributes to an inclusive work environment by actively listening to others and seeking different perspectives Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback Provides insights related to the customer and employee experience and communicates feedback to Store Manager Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities Role Qualifications Anthro brand fan Leadership experience Experience being a team player Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays Eagerness to learn and grow within the organization The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores Pay Range Starting from CAD $19.36/Hr. Vacancy Status Vacancy Status This position represents either an immediate opening or an upcoming vacancy.

The Key Holder supports the store leadership team in driving sales, managing daily store operations, and maintaining visual standards. They also provide mentorship to associates and ensure a seamless, customer-centric shopping experience.

Candidates should have previous leadership experience and a strong passion for the Anthropologie brand. The role requires the ability to work a flexible schedule, including nights, weekends, and holidays.

• Medical • Dental • Vision • Paid time off • Employee discounts • Retirement savings

• Customer servicePreferred
• Problem solvingPreferred
• LeadershipPreferred
• SalesPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Leadership
• Mentorship
• Team management
• Visual merchandising
• Inventory management
• Omni-channel operations
• Problem solving
• Communication
• Onboarding
• Store operations
• Workplace Inclusivity
• Business Operations
• Positivity
• Willingness To Learn
• Management
• Decision Making
• Cleanliness
• Customer Service
• Selling Techniques
• Problem Solving
• Key Performance Indicators (KPIs)
• Employee Onboarding
• Proactivity
• Team Building
• Team Management
• Teamwork

• Retail
• Customer Service & Support
• Management & Leadership
• Sales
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers

Minimum experience

0+ years

Apply by

Aug 25, 2026

Posting language

English

Working hours

40 hours per week