Customer Relations Associate - PT

Job summary

The Customer Relations Associate is responsible for processing orders, answering customer inquiries, and resolving complaints in an inbound service center. They also assist with store maintenance, inventory management, and asset protection procedures.

Job details

Summary: Reporting to the Group Sales Manager – Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center. Responsibilities: Greet and engage customers in a friendly and enthusiastic manner Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs Use current Point-of-Sale (POS) and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies Assist in other areas of the store when business needs dictate Qualifications: One or more years’ experience in a sales or service environment is preferred High school diploma or equivalent is preferred Ability to provide superior customer service and exceed customer’s expectations Ability to use good judgment and logic Experience in a related field or outdoor lifestyle Knowledge of Bass Pro Shops & Cabela’s specific products is an asset Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Benefits Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Fun work environment Competitive wages Excellent benefits Unlimited career advancement opportunities Bass Pro Cares Fund Bass Pro Shops

What you’ll do

The Customer Relations Associate is responsible for processing orders, answering customer inquiries, and resolving complaints in an inbound service center. They also assist with store maintenance, inventory management, and asset protection procedures.

Requirements

Candidates should have at least one year of experience in a sales or service environment and possess strong customer service skills. A high school diploma or equivalent is preferred, along with the ability to use POS and inventory systems.

Benefits

• Retail merchandise discounts • Restaurant discounts • Resort discounts • Conservation attraction discounts • Competitive wages • Career advancement opportunities • Bass Pro Cares Fund

Listed skills

• SAP · Preferred
• Point-of-sale systems · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Point-of-sale systems
• Inventory management
• SAP
• Conflict resolution
• Cash handling
• Asset protection
• Communication
• Problem solving
• Retail operations
• Asset Protection
• Customer Service
• Sales
• Merchandising
• Point Of Sale
• Sales Management
• SAP Applications
• Security Devices
• Network Switches
• Customer Inquiries
• Enthusiasm

Job areas

• Customer Service & Support
• Retail
• Customer Relations Associate
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers