Associate - Payroll, Bell Canada

Job summary

Respond to and resolve employee and manager payroll inquiries, explain compensation and tax documents, and redirect requests when appropriate. Process payroll-related documents and reports, correct discrepancies, ensure compliance with laws and collective agreements, and address complex cases including overpayments.

Job details

Req Id: 432997 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell. Be at the centre of Bell’s transformation and growth on the Corporate Services team. Enabling our industry-leading businesses requires many teams working collaboratively, such as Corporate Security & Responsibility, Corporate Communications, Human Resources, Procurement, Strategic Business Transformation and Real Estate. You’ll be part of guiding strategic vision and hands-on delivery of the business to drive our business forward and support groups and team members across the entire organization. At Bell, your insights and experience will make an impact in bringing the best digital connections and next generation services to Canadians. Join us as we transform from a traditional telecommunications company to tech services and digital media leader. Name and description of the hiring department The HR Services group provides quality support to all Bell Canada employees and its subsidiaries. These services include payroll administration, HR-related transactions, management of unionized staff transfers, and administration of the employee discount program. The Payroll Associate – Support Centre is responsible for delivering excellent customer service by responding to various payroll-related inquiries and redirecting clients when necessary. They also ensure that the advice and recommendations provided contribute positively to payroll processing efficiency.Job Duties / Accountabilities Receiving and resolving payroll-related requests from employees and managers via various channels (email, online, chat, or incoming calls) Redirecting requests to the appropriate services or departments when needed Performing analyses that may sometimes be complex Understanding payroll processing and validation timelines Explaining tax slips while complying with laws, government requirements, and collective agreements Responding accurately and with integrity to questions about employee compensation Taking necessary actions to avoid generating additional losses Completing declarations submitted to various government agencies Accurately filling out various documents and performing necessary follow-ups Ensuring compliance with legal and regulatory requirements Next Understanding and coordinating compensation details Clearly and efficiently explaining the various components of payroll for Bell employees and subsidiaries Analyzing various reports and making necessary corrections Understanding and being able to calculate gross to net salary, vacation pay, etc. Maintaining employee satisfaction and trust Analyzing and processing requests from various internal and external sources and justifying discrepancies while respecting service agreements Producing specific reports, tax slips, and related documents for active employees, those on sick leave, and retirees using various applications Interpreting and ensuring compliance with collective agreements and government laws Resolving frontline complaints and unusual or complex situations Negotiating reimbursement agreements with employees who received overpayments Essential Qualifications / Competencies Knowledge of payroll compliance legislation General payroll knowledge (understanding and ability to explain various payroll laws, pay stubs, tax slips, etc.) Experience working in a customer service environment Knowledge of English and French required and English In the course of their duties, this person will be required to interact with French & English-speaking stakeholders across Canada Strong organizational, planning, priority management, and time management skills Demonstrated integrity, confidentiality, and professionalism Recognized ability to work independently and as part of a team as needed Excellent interpersonal and collaborative skills Ability to work under pressure and meet tight deadlines High attention to detail to ensure accuracy of information for clients Ability to identify obstacles, take appropriate actions, show initiative and judgment, and propose process improvement solutions Ability to work and adapt in a changing environment Preferred Qualifications / Competencies Minimum of one year of work experience in a high-volume call center environment Completion or near completion of training or equivalent from the Canadian Payroll Association (CPA) Experience in time management (time administrator in SAP) Intermediate proficiency in MS Excel (VLOOKUP, pivot tables) Intermediate proficiency in MS Word Knowledge of SAP / ADP-Workforce Now / Dayforce Working Condition Schedule Monday to Friday between 7:30 AM and 5:00 PM Occasional overtime may be required Adequate knowledge of French is required for positions in Quebec. Additional Information: Position Type: Union Job Status: Temporary - Part time Job Location: Canada : Quebec : Verdun Work Arrangement: Remote Application Deadline: 10/23/2026 For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs. Please apply directly online to be considered for this role. Applications through email will not be accepted. We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information. Created: Canada , QC , Verdun Bell, one of Canada's Top 100 Employers.

What you’ll do

Respond to and resolve employee and manager payroll inquiries, explain compensation and tax documents, and redirect requests when appropriate. Process payroll-related documents and reports, correct discrepancies, ensure compliance with laws and collective agreements, and address complex cases including overpayments.

Requirements

Requires payroll compliance knowledge, general payroll understanding, customer service experience, and English and French communication skills. Candidates should demonstrate accuracy, confidentiality, organization, and the ability to work independently and under pressure; preferred qualifications include at least one year in a high-volume call center, payroll training, and experience with Excel and payroll systems.

Benefits

• Medical Benefits
• Dental Benefits
• Vision Benefits
• Mental Health Benefits
• Employee Service Discount
• Partner Offers

Listed skills

• Time management · Preferred
• SAP · Preferred
• Customer service · Preferred
• ADP Workforce Now · Preferred
• Microsoft Excel · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Payroll Administration
• Payroll Compliance
• Customer Service
• Payroll Processing
• Payroll Validation
• Tax Slip Preparation
• Gross-to-Net Salary Calculation
• Vacation Pay Calculation
• Collective Agreement Interpretation
• Government Regulations Compliance
• Report Analysis
• Overpayment Recovery
• Time Management
• Microsoft Excel
• SAP
• ADP Workforce Now
• Vlookups
• Payroll Regulations
• Ceridian Dayforce
• Professionalism
• Payroll Compliance Practitioner
• Bilingual (French/English)
• Planning
• Microsoft Word
• Artificial Intelligence
• Telecommunications
• Mental Health
• Management
• Strategic Planning
• Call Center Experience
• Procurement
• Confidentiality
• Corporate Communications
• Corporate Security
• Corporate Services
• Creativity
• Employee Satisfaction
• English Language
• Pivot Tables And Charts
• French Language
• Innovation
• Legislation
• Proactivity
• Real Estate
• Regulatory Requirements
• SAP Applications
• Business Strategies
• Process Improvement
• Collaboration
• Coordinating

Job areas

• Finance & Accounting
• Human Resources
• Customer Service & Support
• Administrative
• Payroll Associate
• Payroll Clerk
• Payroll Clerks
• Payroll and Timekeeping Clerks

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