Case Manager - Intensive Youth and Family Program

Job summary

The Case Manager supports at-risk youth and families by developing intervention plans and providing skill-building sessions to improve family functioning. They coordinate with community resources and social workers to reduce risks and promote positive outcomes for clients.

Job details

Case Manager - Intensive Youth and Family Program Date Posted: June 17, 2026 Competition Number: 72-26/27 Location: Salmon Arm, BC BGC Okanagan is seeking a Case Manager for our Intensive Youth and Family Program in Salmon Arm, BC. In this role, you will support at-risk youth and their families by building resilience, strengthening life skills, connecting them with community resources, and improving family functioning. You will work collaboratively with youth, families, social workers, and other support networks to provide client-focused services using a strength-based approach. Through meaningful relationships and coordinated support, you will help reduce risks, promote positive outcomes, and strengthen family connections. Here’s what we offer when you join our team: A positive, supportive team culture where your contributions are valued Ongoing paid professional development to enhance your skills and advance your career Childcare discounts to help your family thrive Paid sick leave and vacation to help you recharge when needed A comprehensive benefits plan So, what are you waiting for? Come join a team that trusts, values, and appreciates YOU. Your adventure begins here – because Opportunity Changes Everything! Key Duties and Responsibilities: Gathers information relevant to the youths’ problems, needs and risks by interviewing, observing behaviour, meeting with caregivers and service providers and using a variety of inventories, checklists and questionnaires. Reviews the information gathered to identify problems, needs and risks. Develops and implements family-centred, short-term, issue-specific intervention plans within program guidelines in consultation with the supervisor. Plans, prepares and conducts group or individual sessions using techniques such as active listening, conflict resolution, and problem solving within a family and natural supports framework to resolve the identified problems, needs and risks. Provides skill building in areas such as communication skills, relationship-building, resiliency, self-esteem, or self-management techniques as well as systems-navigation. Evaluates the effectiveness of the intervention plan, reports on the youths and their families’ progress, and discusses related concerns with the supervisor to resolve identified problems and move towards defined objectives. Outlines services provided by the program and/or organization. Provides information on and referral to other community service providers, resources and professionals as required. Maintains related records and statistics and provides reports to the supervisor as required Liaises with and/or promotes the interests of the youths and their families with other community service providers, professionals and school personnel as required. Accompanies youth and their families to meetings and appointments as required. Qualifications: Diploma in a related human / social service field Or an equivalent combination of education, training and experience Valid First Aid Certificate Class 5 driver’s licence and a clean drivers abstract Successful completion of Agency screening including a Criminal Record Check Hours: 27 hours per week, Monday to Friday, with some flexibility in hours Rate of Pay: $25.95 per hour Closing Date: Open until filled As an equal opportunity employer, BGC Okanagan is committed to the prioritization of equitable and inclusive employment practices. Our goal is to be representative of the communities we serve, and we encourage applications from communities which are structurally marginalized based on race, disability, age, sex, religion, sexual orientation, nationality, social or ethnic origin, gender identity and/or expression. If any candidate needs any accessibility support throughout the hiring process, we will accommodate such requests when made. You will only be considered for a position with BGC Okanagan if you’re legally entitled to work in Canada. Eligible applicants include Canadian citizens, permanent residents and refugees in Canada with legal status. We appreciate and thank all applicants for their interest, however only short-listed candidates will be contacted.

What you’ll do

The Case Manager supports at-risk youth and families by developing intervention plans and providing skill-building sessions to improve family functioning. They coordinate with community resources and social workers to reduce risks and promote positive outcomes for clients.

Requirements

Candidates must have a diploma in a human or social service field or an equivalent combination of education and experience. Required credentials include a valid First Aid Certificate, a Class 5 driver's licence with a clean abstract, and a successful criminal record check.

Benefits

• Professional Development
• Childcare Discounts
• Paid Sick Leave
• Vacation
• Comprehensive Benefits Plan

Listed skills

• First Aid · Preferred
• Interviewing · Preferred
• Problem solving · Preferred
• Client · Preferred
• management · Preferred
• Process · Preferred
• Communication · Preferred
• Development · Preferred
• Prioritization · Preferred
• Communication Skills · Preferred
• positive · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case Management
• Crisis Intervention
• Conflict Resolution
• Active Listening
• Problem Solving
• Systems Navigation
• Relationship Building
• Family-Centred Planning
• Risk Assessment
• Community Resource Coordination

Job areas

• Social Services
• Healthcare
• Education

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