Service Shop Technician - 2026/27 Season

Job summary

The Service Shop Technician is responsible for mounting, tuning, and repairing guest ski and snowboard equipment while ensuring accurate service documentation. They also play a key role in driving sales through product knowledge and providing exceptional customer service to enhance the guest experience.

Job details

Position Type: Seasonal Contract, Part-Time & Full-Time Positions Available Hours of Work: Variable - Monday through Sunday, days and evenings – Holidays, as required Location: Orono, Ontario Reporting to: Retail & Rental Manager Start Date: October 2026 At Brimacombe ski area we don’t just offer skiing and snowboarding, we offer a place for all ages to get outside, enjoy the fresh air and create memorable family experiences! We are currently seeking outgoing, customer-focused team members to help us turn everyday visits into wonderful winter memories. As a member of our Retail Team, you are responsible for the set-up, repair and maintenance of our guest's ski and snowboard equipment. Overall, you play a key role in creating positive customer experiences, as well as defining the culture of our team. Key Responsibilities: Welcome all guests, taking the initiative to interact with and engage guests in conversation Mount ski and snowboard bindings, as well as tune and repair skis and snowboards, based on equipment and guest needs Ensure all service forms are completed accurately for receiving, servicing and returning guest equipment Drive sales by using your product knowledge to ensure guests are provided with all information and options for their experience on the slopes and for servicing their equipment Process transactions while following Brimacombe's cash handling procedures Demonstrate exceptional customer service ensuring positive guest interactions and experiences by listening to customer needs and responding accordingly Engage in continual learning and development, acquiring and sharing product knowledge Take responsibility for guest inquiries/concerns/complaints in your area and deliver support in the prevention/resolution of customer issues Maintain store and service shop cleanliness in line with Brimacombe standards Enforce departmental loss prevention processes Assist with the intake and pick-up of guest equipment and associated customer communications in a manner consistent with Brimacombe's standards Assist with inventory, including receiving and stocking merchandise Review all directed communications and take the initiative to stay informed of all Brimacombe activities including promotions, special events and marketing campaigns as well as updates to procedures/policies Take on any challenge or help other team members when needed Qualifications: 15 years of age or older Proven experience in ski mounting, repair and tuning in a ski/snowboard shop an asset Working knowledge of the latest ski and snowboard mechanics and maintenance technics Demonstrated ability to wax, sharpen and mount ski and snowboard bindings Able to lift up to 50 lbs Passion for skiing and/or snowboarding Strong people skills and customer satisfaction-oriented Professional, energetic, outgoing and dependable team player Able to multi-task and show attention to detail Strong communication and time management skills To Apply: Please complete an electronic application by clicking the APPLY button associated with the posting. We are currently not taking applications in-person. Hiring Timeline Interviews will be scheduled upon receipt of qualified applications and will conducted via a virtual platform. We thank all applicants who respond, but only those selected for an interview will be contacted. Job posting will remain open until all positions are filled. Position can begin as early as October 2026, dependent on agreed upon availability of applicant. Brimacombe is an equal and fair employer. Brimacombe is committed to an environment that is barrier free; if you require an accommodation throughout the recruitment and employment process, we will work with you to meet your needs. Information provided in all applications for employment is treated confidentially and pursuant to Brimacombe's privacy policy. By submitting an application you certify that the statements made by you are true and complete to best of your knowledge. You acknowledge that any misrepresentation made by you in connection with your application will be sufficient cause for rejection of your application or, if hired, for termination. You authorize investigation of all statements contained in your application and release from liability any person or company furnishing such information.

What you’ll do

The Service Shop Technician is responsible for mounting, tuning, and repairing guest ski and snowboard equipment while ensuring accurate service documentation. They also play a key role in driving sales through product knowledge and providing exceptional customer service to enhance the guest experience.

Requirements

Candidates must be at least 15 years old and possess a working knowledge of ski and snowboard mechanics, including mounting and tuning techniques. The role requires the ability to lift up to 50 lbs and a strong commitment to customer satisfaction and professional team collaboration.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Ski mounting
• Ski tuning
• Snowboard repair
• Customer service
• Cash handling
• Product knowledge
• Inventory management
• Communication
• Time management
• Multi-tasking
• Attention to detail
• Equipment maintenance
• Product Knowledge
• Cash Handling
• Energetic
• Lifting Ability
• Stocking Merchandise
• Cleanliness
• Customer Service
• Customer Communications Management
• Sales
• Marketing
• Loss Prevention
• Mechanics
• Multitasking
• Time Management
• Investigation
• Wax
• Detail Oriented

Job areas

• Retail
• Sports & Recreation
• Customer Service & Support
• Service Shop Technician
• Precision / Fine Instrument Repairer
• Precision-instrument Makers and Repairers
• Precision Instrument and Equipment Repairers, All Other