Deskside Support Student

The Opportunity: Are you a student looking for an exciting opportunity that is full of meaningful, diverse, and ambitious assignments? Join Canadian Natural, where we strive to provide opportunities based on your abilities, helping you to contribute in a meaningful way and apply your academic experience to challenging and rewarding projects! Build on your classroom knowledge through working with and learning from experienced industry professionals at one of Canada’s largest independent oil and gas producers. Working at the head offices of a world-class company will offer you countless opportunities to advance your career in an atmosphere where teamwork, innovation and your expertise are valued. Join a company culture that fosters a fun working environment, developing meaningful relationships, and doing it right! * Job location: Calgary, AB – Head Office * Shift schedule: 5 days on, 2 days off, 8 hours/day (Monday – Friday) for full-time schedule * Term length: 12 months * Term start: January 2027 * Term type: Part-time & Full-time * January – April: Part-time * May – August: Full-time * September – December: Part-time (Part-time being a maximum of 20 hours per week.) * Safety sensitive position: No Key Accountabilities: * Incident & Application Support * Diagnosing and resolving issues * Requires strong problem-solving and analytical skills * Customer & IS Team Engagement * Emphasizes soft skills: communication, collaboration, and relationship-building * Likely involves both in-person and remote interactions * Project Support * Exposure to IS projects implies opportunities for growth and learning * Could involve testing, documentation, or deployment tasks * Meeting Room & Specialized Room Support * Hands-on AV and conferencing tech support * Geoscience room support suggests industry-specific tools (e.g., energy, mining) * Knowledge Base Contribution * Strong writing/documentation skills are valued * Encourages knowledge sharing and continuous improvement * Mobile Device Support * Android and iPhone troubleshooting * Likely includes MDM (Mobile Device Management) tools * Printer Fleet Management * Technical and logistical responsibilities * Includes driver/firmware updates and asset tracking What You Bring to the Role: * Currently enrolled your 2nd, 3rd, or 4th year of an Information Systems diploma/degree * IT Tools & Technologies experience with the following areas: * Hands-on experience with, and an understanding of, the Windows 11 operating systems including: file systems, permissions, services and registry structures * Remote Access: Citrix XenApp/XenDesktop * Hardware: Printers, scanners, laptops * Office 365: Outlook, Excel, Word, PowerPoint * Web and remotely delivered applications * Ticketing Systems: Remedy or similar * Additional IT Tools & Technologies considered an asset: * Application architectures such as standalone and client-server * Networks and database systems including Oracle and Microsoft SQL * Power BI, Visio, Oracle, SQL Developer or TOAD * Digital certificates for printers * Windows Server What We Offer: * Competitive salary * Paid time off during Christmas week and summer Fridays in July and August * Multiple volunteer opportunities within the community * Students may be eligible for relocation assistance pursuant to Canadian Natural’s Student Relocation Policy (Students will be responsible for finding their own accommodations during the work term) * Opportunities to partake in initiatives such as the Intern Social Committee Check out our COMPENSATION & BENEFITS [https://www.cnrl.com/content/uploads/2024/03/Compensation-and-Benefits-Student.pdf] overview to learn more about we have to offer! If you are interested in this exciting student work term opportunity, please include your resume, cover letter and unofficial transcripts as part of your online application. All candidates applying to Canadian Natural must have legal authorization to work in Canada with no restrictions. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. This posting will close once a successful candidate has been selected. Canadian Natural operates one of the largest Campus Recruitment programs in the country, hiring over 400 students every year. Students hired on with us are made to feel a part of the team, gaining high level experience, knowledge, and training that introduces and prepares them for full-time employment. We are proud to share that Canadian Natural has been ranked as a Top Employer for 2023, 2024 and 2025 by Canada's Future Workforce [https://brainstorm.ca/top-employer-awards/overall/] and also one of Forbes' Canada's Best Employers [https://www.forbes.com/lists/canada-best-employers/?sh=1d264f302790] in 2025 and 2026. Industry Leader: We commenced business in 1989 with a handful of employees and modest production, but today we employ more than 10,000 people and produce over 1 million BOE/d. Community Investment: Social responsibility is a critical element of our commitment to responsible operations and part of our success and pride as a Company. We are committed to investing in the communities where we live and work, creating shared value along the way. Compensation and Benefits: We strive to share Company success with all employees through a comprehensive total compensation package. Our People, Our Stories: Our stories demonstrate the strong culture that exists at Canadian Natural – one that focuses on developing people, working together and doing it right, with fun and integrity. Check out some of our Student Testimonials [https://www.youtube.com/@CanadianNaturalCNRL]!

The role involves diagnosing and resolving technical incidents, supporting AV and conferencing equipment, and managing mobile devices and printer fleets. Additionally, the student will contribute to the knowledge base and assist with various Information Systems projects.

Candidates must be currently enrolled in the 2nd, 3rd, or 4th year of an Information Systems diploma or degree program. Proficiency in Windows 11, Office 365, and hardware troubleshooting is required, along with strong analytical and communication skills.

• Competitive salary • Paid time off during Christmas week • Summer Fridays in July and August • Volunteer opportunities • Relocation assistance

• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Incident support
• Application support
• Problem-solving
• Analytical skills
• Communication
• Collaboration
• AV support
• Conferencing tech support
• Technical writing
• Mobile device management
• Printer fleet management
• Windows 11
• Citrix XenApp
• Office 365
• Ticketing systems
• Hardware troubleshooting
• Smartphone Operation
• Microsoft 365
• Database Systems
• Time Off Management
• Creating Shared Value
• Analytical Skills
• Microsoft Excel
• Technical Support
• Asset Tracking
• Management
• Information Systems
• Continuous Improvement Process
• Training And Development
• Operating Systems
• Mobile Device Management
• Public Key Certificates
• File Systems
• Firmware Updates
• Oil and Gas
• Leadership
• Innovation
• Problem Solving
• Citrix Virtual Apps
• Microsoft Outlook
• Microsoft Visio
• Microsoft SQL Servers
• Windows Servers
• Office Online
• Operations
• Oracle SQL Developer
• Relationship Building
• Remote Access Systems
• Power BI
• Troubleshooting (Problem Solving)

• Technology
• Customer Service & Support
• Energy
• Software
• Administrative
• Deskside Support Representative
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week