Lobby Ambassador

Job summary

The Lobby Ambassador is responsible for providing a warm, engaging welcome to guests and assisting with the transport and storage of luggage. They also serve as a local information resource to help guests navigate the property and surrounding area amenities.

Job details

Company Description: The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls. Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucks and Hershey – to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled. Job Summary: We are currently seeking a Part-Time Lobby Ambassador / Luggage Porter to be the face of our company and help wow each and every guest. Accountabilities: Be an Ambassador to the hotel, creating memorable experiences for each and every guest as they arrive and depart through the front doors. Provide warm, sincere and engaging service that ensures guests feel welcome. Treat each and every guest as a unique individual. Assist guests with their luggage upon arrival and departure, including loading, unloading, transporting and storing luggage as required. Assist with delivering luggage and other items to guest rooms and retrieving luggage upon departure. Respond to guest requests for special arrangements or identify appropriate providers. Gather, summarize and provide local knowledge to inform guests about the property and surrounding area amenities, including special events and local activities. Assist with maintaining a clean, organized and welcoming lobby and luggage storage area. Maintain a high standard of personal appearance. Provide courteous and professional services at all times. Working Conditions: Part-time position, primarily scheduled Friday, Saturday and Sunday. Must be available to work weekends and holidays. Stand and walk for an extended period of time or for an entire shift. Ability to lift, carry and transport guest luggage safely. Ability to work independently. Why Work For Canadian Niagara Hotels? No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization. Benefits We Offer Our Associates: Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits. Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties. Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name. Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario. Convenient Parking: Complimentary or reduced-rate parking, based on the specific location. Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance. This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us! https://canadianniagarahotelscareers.ca/ Follow Canadian Niagara Hotels on Social Media #TEAMCNH We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy We thank all applicants for their interest, however, only those selected for an interview will be contacted We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

What you’ll do

The Lobby Ambassador is responsible for providing a warm, engaging welcome to guests and assisting with the transport and storage of luggage. They also serve as a local information resource to help guests navigate the property and surrounding area amenities.

Requirements

Candidates must be available to work weekends and holidays and be capable of standing or walking for extended periods. The role requires the physical ability to lift, carry, and transport guest luggage safely.

Benefits

• Health and medical coverage
• Prescription drugs
• Dental coverage
• Life and AD&D insurance
• Paramedical and extended health care
• Out of country emergency travel insurance
• Career growth and development
• Associate hotel and dining discounts
• Ontario attractions reciprocal program
• Complimentary or reduced-rate parking

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Luggage handling
• Hospitality
• Local area knowledge
• Problem solving
• Interpersonal skills
• Attention to detail
• Time management
• Professionalism
• Hotel Operations
• Tourism
• Lifting Ability
• Grilling
• Customer Service
• Front Office
• Interpersonal Communications
• Problem Solving
• Medical Prescription
• Restaurant Operation
• Time Management
• Loading And Unloading
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Retail
• Lobby Ambassador
• Bell Person / Baggage Attendant
• Messengers, Package Deliverers and Luggage Porters
• Baggage Porters and Bellhops

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