Ecommerce Fulfillment Associate

Position: Ecommerce Fulfillment Associate Department: Retail Reports to: Senior Manager, Retail Operations At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! POSITION SUMMARY: The Ecommerce Fulfillment Associate is a cross-functional position trained in multiple areas of operation, including inbound processing, order fulfillment, order packaging, and customer returns processing. This role will be primarily responsible for accurate and timely fulfillment of online customer orders. This position will also be required to work during game nights and events. A typical shift includes: * Efficiently picking customer order or shipments, ensuring the quality and accuracy of all online orders * Packaging product into bags and boxes and prepare appropriate shipping paperwork * Working event nights to ensure a seamless pickup experience * Ensuring that all product in the warehouse is properly labeled and stored in appropriate locations * Assisting the Ecommerce Specialist with customer service questions and emails in a timely manner * Assisting the Merchandise Coordinator with pulling re-stock for store replenishment * Performing inventory counts as required * Other duties as required REQUIRED EXPERIENCE AND QUALIFICATIONS: * Previous experience in a warehouse environment, preferably in retail operations * Self-starter mentality that is excited by autonomy and has a relentless drive to exceed expectations * Great organizational skills, a keen eye for detail, and outstanding administrative and time management skills * Excellent people skills, with an ability to work closely and cooperatively with internal and external stakeholders at all levels * A team-first attitude that thrives working in a collaborative, egoless environment * Speed and accuracy in data entry * Strong knowledge of MS Office and POS operating systems specifically Microsoft RMS * Familiarity with digital marketing channels (social media, display, SEM, etc.) * Ability to work evenings and weekends as required by event and promotions schedule * Ability to lift more than 25 pounds and to stand for the majority of the day * Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining * A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM) * This is an onsite role at Rogers Arena in downtown Vancouver Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team. This position will remain open until filled.

The Ecommerce Fulfillment Associate is responsible for the accurate and timely processing of online customer orders, including picking, packaging, and inventory management. The role also requires supporting event-night operations and assisting with customer service inquiries.

Candidates should have previous warehouse or retail operations experience and strong organizational and administrative skills. Proficiency in Microsoft Office and POS systems is required, along with the ability to work evenings and weekends.

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Warehouse operationsPreferred
• Attention to detailPreferred
• Microsoft OfficePreferred
• Data entryPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Warehouse operations
• Order fulfillment
• Inventory management
• Data entry
• Microsoft Office
• POS systems
• Microsoft RMS
• Customer service
• Time management
• Organizational skills
• Attention to detail
• Communication skills
• Teamwork
• Shipping and receiving
• Retail Operations
• Self-Starter
• Organizational Skills
• Lifting Ability
• Returns Processing
• Customer Service
• Creativity
• Data Entry
• Operating Systems
• Digital Marketing
• E-Commerce Management
• Packaging And Labeling
• Order Fulfillment Management
• Warehousing
• Merchandising
• Retail Sales
• Search Engine Marketing
• Social Media
• Time Management
• Enthusiasm

• Retail
• Logistics
• Customer Service & Support
• Sports & Recreation
• Administrative
• Fulfillment Associate
• Shipping / Receiving Clerk
• Stock Clerks
• Online Merchants
• Business Operations Specialists, All Other

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week