Police Admin Associate - Dispatch/Client/Member Support (LPS2026-02)

Job Title: Police Administrative Associate – Dispatch/Client/Member Support Department: Lacombe Police Service Job Status: Casual – shift work (variety of shifts – days, nights, weekends) JOB POSTING: #LPS2026-02 Reporting to the Support Services NCO, the Police Administrative Associate – Dispatch / Client / Member Support provides assistance and support to the public, members of the Lacombe Police Service and external agencies. The Lacombe Police Service Administrative Associates operate in a team environment and may be called upon to assist in all areas of dispatch, client and member support. DUTIES AND RESPONSIBILITIES * Operate emergency and non-emergency switchboard, radio and telephone equipment; receive, record and dispatch complaints accurately and process files; create and distribute operational files for investigation by members; monitor, retrieve, review, link and update all Police operational occurrences ensuring accuracy and in accordance with Lacombe Police Service audit standards. * Receive, generate and process over the counter inquiries, information and investigative Lacombe Police files. Motor vehicle collision reports and traffic complaints, processing of all security clearance requests. QUALIFICATIONS AND SPECIAL / MINIMUM REQUIREMENTS * Minimum 1 year of experience in a Policing Support / Operational environment with a recognized Police Service * PROS end user course and CPIC query / narrative course is an asset * Current or previous dispatching in a Police environment is an asset * This position is composed of shift work (day, evening and weekend shifts) * Must be able to pass and maintain the RCMP reliability security requirements * Must have good working knowledge of the Criminal Code and Provincial & Federal Statutes * Must type 40 words per minute * Exceptional communication skills, both verbal and written * Demonstrate proficiency in a multi-tasking team-based environment * Ability to respond courteously while dealing with the public and other staff members within a hectic environment * Must have superior computer software skills and familiarity with working in a Windows environment * Demonstrate the ability to maintain confidentiality when working with confidential subject matter Wage: $31.68 to $39.60 per hour depending on education and experience. This position will remain open until a suitable candidate has been selected. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Operate emergency and non-emergency communication equipment to dispatch complaints and process operational files. Provide administrative support for public inquiries, security clearances, and investigative police files.

Requires at least one year of experience in a policing support environment and the ability to pass RCMP reliability security requirements. Candidates must have knowledge of the Criminal Code and proficiency in Windows software.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Emergency Dispatch
• Radio Operation
• Switchboard Operation
• Data Entry
• Multi-tasking
• Verbal Communication
• Written Communication
• Confidentiality
• Windows Proficiency
• Typing (40 WPM)
• Customer Service
• Case Management

• Government & Public Sector
• Security & Safety
• Administrative
• Customer Service & Support

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week