Recreation Assistant, Guest Services

Job summary

The Recreation Assistant is responsible for managing customer interactions, processing registrations, and handling retail transactions at the facility. They also perform administrative duties, monitor class registration levels, and assist with facility maintenance and room setups.

Job details

What You'll be Doing: Responsible for all customer related interactions in the facility, for example: Answering the phone and greeting visitors upon arrival, Answering questions and providing program information, and Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system. Responsible for daily administration of the front office, for example: Filing and administrative duties such as daily reports and mail, Preparing and ensuring completion of appropriate forms for programs, Organizing program equipment for instructors and program staff, and Updating staff manuals, plans and leisure guide information as required. Monitor class registration levels and provide information to recreation staff. Monitor the facility and report problems and unusual occurrences to management. Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required. Perform other related duties as required. What's Required: Grade 12 Diploma. Demonstrated experience working in a recreation, retail or tourism field. Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems. Well developed customer service and communication skills. The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision. Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software. Experience with ActiveNet would be considered an asset. Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.). Ability to meet the physical requirements of the job. A demonstrated commitment to enhancing a safety culture. Current First Aid and CPR certificates. A valid Ontario driver’s licence, Class “G", with a clean driving record.

What you’ll do

The Recreation Assistant is responsible for managing customer interactions, processing registrations, and handling retail transactions at the facility. They also perform administrative duties, monitor class registration levels, and assist with facility maintenance and room setups.

Requirements

Candidates must hold a Grade 12 Diploma and possess experience in recreation, retail, or tourism. Proficiency in POS systems, Microsoft Office, and holding current First Aid and CPR certifications are required.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• CPR · Preferred
• Communication Skills · Preferred
• Microsoft Office Suite · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Point of sale
• Administrative duties
• Facility management
• Microsoft office suite
• ActiveNet
• First aid
• CPR
• Retail operations
• Teamwork
• Problem solving
• Communication
• Management
• Microsoft Office
• Customer Service
• Administrative Functions
• Retail Operations
• Retail Sales
• Filing
• Cardiopulmonary Resuscitation (CPR) Certification
• Point Of Sale
• Good Driving Record
• First Aid Certification
• Safety Culture
• Front Office
• Problem Reporting
• Tourism

Job areas

• Sports & Recreation
• Customer Service & Support
• Administrative
• Retail
• Guest Services Assistant
• Recreation / Activities Worker
• Fitness and Recreation Instructors and Programme Leaders
• Recreation Workers