Event Attendant (Part-Time)

Original job posting

The Event Attendant monitors crowds, enforces facility rules, and assists spectators with entry, exit, and seating. They also handle ticket collection and report any unusual incidents or accidents to supervisors.

Job details

POSITION SUMMARY: Under the general supervision of the Sport Development Coordinator, performs any one of the following duties as directed: Usher, Ticket Taker, Exit Person at events held at the Fort William Gardens and other various municipal event venues. MAJOR RESPONSIBILITIES: Monitors the crowd to control profanity and other inappropriate behaviour; clears exits and crowds when necessary to allow entry on/off for referee/players etc. and enforces “no smoking” legislation. Assists individuals during entry and exit of the facility, providing direction to correct seats, providing assistance, and answering inquiries. Monitors doors before, during, and after events; issues pass-outs where required. Takes tickets for entry into the facility. Conducts screening of participants and spectators as required. Assists and/or notifies security/police when necessary, informs supervisor of any unusual incidents or accidents, and fills out appropriate forms relating to same. Interacts with the public in a tactful and courteous manner. Performs other related duties as may be assigned. QUALIFICATIONS: Education/Experience: Minimum Grade 12 education or an equivalent combination of education, training, and experience General Information: As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community. ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include: Photos Any certificates that have photo identification Driver’s licences Police records checks Note: The above documentation will be requested by the Human Resources & Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application. ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process. PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866 The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all. The City of Thunder Bay is a place where art, culture and nature come together! Watch this video to learn more about our City at:

What you’ll do

The Event Attendant monitors crowds, enforces facility rules, and assists spectators with entry, exit, and seating. They also handle ticket collection and report any unusual incidents or accidents to supervisors.

Requirements

Candidates must have a minimum of a Grade 12 education or an equivalent combination of training and experience. The role requires the ability to interact with the public in a professional and courteous manner.

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Crowd control
• Customer service
• Ticket taking
• Facility monitoring
• Communication
• Conflict resolution
• Safety enforcement
• Incident reporting
• Tactfulness
• Customer Service
• Conflict Resolution
• Crowd Control
• Facility Management
• Incident Reporting
• Legislation
• Customer Inquiries

Job areas

• Sports & Recreation
• Customer Service & Support
• Government & Public Sector
• Security & Safety
• Hospitality
• Event Attendant
• Parking Enforcement Officer
• Protective Services Workers Not Elsewhere Classified
• Parking Enforcement Workers