Part-Time Key Holder- Square One

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe. Overview A Keyholder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A keyholder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions. Responsibilities Customer Experience Protect the customer experience in all areas Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus Ensure daily monitoring and execution of sales Provide a friendly and welcoming environment Maintain a professional appearance consistent with established dress code and image guidelines Maximize personal sales at all opportunities, including additional sales at cash wrap Assist in conflict resolution with client issues Communicate product and customer feedback to managers Achieve personal SPH goals* People Support management team with training new associates on customer service standards and product knowledge Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor Supervise and develop sales associates as necessary Operational Standards Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation Ensure strict compliance and adhering to the application of policies and procedure Key Holders will be able to process returns, but cannot execute employee purchases Assists the Management Team with inventory preparations and participate in the actual Inventory Ensure operational integrity & asset protection compliance in day to day operations & practices Visual Presentation/Store Maintenance Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips Be knowledgeable of the store's merchandise, back of house and front of house layout Skills and Requirements Must have a minimum of 1-2 years of retail experience Excellent interpersonal skills supporting a team environment Strong English communication - verbal and written / Multilingual is a plus Excellent time management/project skills Strong planning and organizational skills with a sense of priority for deadlines and attention to detail Ability to recognize and react to changing work demands Comfortable and confident in making effective autonomous (and group) decisions in a timely manner Goal oriented: ability to stay focused on creating winning results Dedicated to high levels of Customer Service and Sales Productivity On the job special projects that have developed depth of related experience an asset Physical Demands: Hours/days of work can be varied due to the demands of the business Must be able to work shift standing and walking and able to lift approx. 20 lbs. Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

The Key Holder is responsible for supporting store operations, including opening and closing procedures, loss prevention, and maintaining visual merchandising standards. They also supervise sales associates and ensure a high level of customer service to drive store sales goals.

Candidates must have 1-2 years of retail experience and strong interpersonal and communication skills. The role requires the ability to stand for long periods, lift approximately 20 lbs, and work a flexible schedule.

• Time managementPreferred
• Customer servicePreferred
• CommunicationPreferred
• Project managementPreferred
• Inventory managementPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Retail operations
• Customer service
• Sales management
• Loss prevention
• Merchandising
• Inventory management
• Team leadership
• Time management
• Conflict resolution
• Communication
• Project management
• Organizational skills
• Asset protection
• Staff training
• Product knowledge
• Product Knowledge
• Mental Concentration
• Merchandise Returns
• Organizational Skills
• Lifting Ability
• Planning
• Asset Protection
• Multilingualism
• Management
• Customer Service
• Conflict Resolution
• Training And Development
• English Language
• Sales
• Interpersonal Communications
• Loss Prevention
• Operations
• Time Management
• Data Capture
• Detail Oriented
• Goal-Oriented

• Retail
• Customer Service & Support
• Management & Leadership
• Sales
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week