Now Hiring for 2027 - Client Advisor & Showroom Team - Toronto

Job summary

The roles involve managing showroom operations, including client consultations, order processing, and stock management. Leadership positions are responsible for coaching team members and driving performance to meet sales targets.

Job details

Roles: * Client Advisor: host one-on-one consultations in person and online. Guide clients through design and customisation, prepare quotes and look after aftercare. Full-time and part-time opportunities are available. Part-time roles are two to four days a week, including Saturdays and/or Sundays. * Showroom Coordinator: keep the showroom running smoothly. Manage bookings, orders, stock, postage and aftercare, and support the team with day-to-day operations. Full-time role. * Assistant Showroom Manager: lead the team alongside the Showroom Manager. Coach Client Advisors, run the daily roster and step in to lead the showroom when needed. Full-time role. * Showroom Manager: lead the showroom. Build and develop your team, drive performance against targets and set the standard for an exceptional client experience. Full-time role. Availability: Weekend availability is essential for most roles. Full-time roles include one weekend day, Saturday or Sunday, depending on the role. Tell us your preferred days when you apply. What we offer: * A competitive base salary plus a monthly performance bonus * A calm, appointment-only showroom, with no counter browsing or chasing foot traffic * A supportive, collaborative team and clear paths to grow from Client Advisor into senior and leadership roles in a global business * Generous staff discounts on our fine jewellery, plus discounts for friends and family * An extra week of paid leave each year to volunteer for a charity close to your heart * Sponsorship of a child in need for every team member who joins our family What happens next: We're building our 2027 team now. Once you register your interest, you'll receive a short behavioural assessment by email. This is the next step in our process and needs to be completed before we can move you forward. There are no right or wrong answers. It helps us understand how you like to work and how you might fit with the team. Once it's completed, we'll move you to the next stage: submitting a short video interview. From there, we move to our formal and in-person interview stages, and as roles open we'll match you to the next one that suits your strengths and availability. #cullenjewellery

What you’ll do

The roles involve managing showroom operations, including client consultations, order processing, and stock management. Leadership positions are responsible for coaching team members and driving performance to meet sales targets.

Requirements

Candidates must be available to work weekends, as this is essential for most roles. The position requires strong interpersonal skills for client interaction and the ability to work in a collaborative, appointment-only environment.

Benefits

• Monthly performance bonus
• Staff discounts
• Discounts for friends and family
• Extra week of paid leave for volunteering
• Sponsorship of a child in need

Listed skills

• Coaching · Preferred
• Team Leadership · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client consultation
• Customisation
• Quote preparation
• Aftercare
• Showroom management
• Stock management
• Order management
• Team leadership
• Coaching
• Performance management
• Customer experience
• Scheduling
• Performance Management
• Management
• Operations
• Leadership
• Team Leadership
• Interpersonal Communications
• Sales
• Customer Service
• Order Processing
• Stock Management
• Showrooms
• Order Management
• Order Management Systems
• Behavior Evaluation

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Sales
• Showroom Associate
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers