Guest Services Representative (Part-Time)

Job summary

The Guest Services Representative acts as the primary point of contact for mall guests, handling inquiries, gift card sales, and transit product sales. They are also responsible for operating the paging system, managing mobility aids, and assisting with emergency situations.

Job details

Job Title Guest Services Representative (Part-Time) Job Description Summary Aberdeen Mall is looking for a part time/permanent Guest Services Representative (GSR) to join the Guest Services team as the primary point of contact for both internal staff & external customers and is focused on providing best in class customer service. Job Description KEY RESPONSIBILITIES: Aberdeen Mall is looking for a part time/permanent Guest Services Representative (GSR) to join the Guest Services team as the primary point of contact for both internal staff & external customers and is focused on providing best in class customer service. Applicants must have a minimum of one year customer service experience. Must be available to work all mall hours, including weekends, evenings, and Stat holidays (minimum of two scheduled shifts weekly). The position is multi-functional across a broad spectrum of guest service responsibilities including: • Front-line service answering inquiries in person and via telephone & email • Gift card sales and promotion • Transit Product sales • Operating the paging system • Controlling the borrowing of mobility aids • Other daily duties as assigned by the Guest Services Supervisor • Must be able to provide clear criminal record check KNOWLEDGE/SKILLS/COMPETENCIES: • Ability to effectively interact with a wide range of people, work under pressure and to multi-task • An outgoing, engaging personality who enjoys meeting and working with people • Ability to provide concierge-level services to guests and potential guests by exceeding their expectations at all times: The "WOW" factor • The ability to think on ones feet and provide solutions to real time questions and issues • Able to take direction and react quickly to changing priorities • Keen observation skills and awareness of surroundings are important • Strong verbal and written communication skills • Proficiency in Social Media • Confident in assisting with emergency situations The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us. Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous. INCO: “Cushman & Wakefield”

What you’ll do

The Guest Services Representative acts as the primary point of contact for mall guests, handling inquiries, gift card sales, and transit product sales. They are also responsible for operating the paging system, managing mobility aids, and assisting with emergency situations.

Requirements

Applicants must have at least one year of customer service experience and be available to work flexible mall hours, including weekends and holidays. A clear criminal record check is required for this position.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Multi-tasking
• Problem solving
• Social media
• Concierge services
• Emergency response
• Interpersonal skills
• Observation skills
• Conflict resolution
• Customer Service
• Sales
• Mobility Aid
• Multitasking
• Wireless Paging Systems
• Customer Inquiries

Job areas

• Customer Service & Support
• Retail
• Administrative
• Guest Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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