Shift Manager

SUMMARY: Responsible for leading team members towards the shared goal of providing an exceptional gaming experience for each and every customer. Manage all aspects of gaming and the facility in a professional manner that is representative of Delta Bingo & Gaming customer-service oriented image. Responsible for ensuring all gaming is run in compliance with legislation governing the on-going operation of a bingo hall. Work cooperatively with and maintain transparency with the OLG and AGCO. DUTIES AND RESPONSIBILITIES (Include but are not limited to): * Exemplify Delta Bingo’s Core Values: Community, Innovation & Leadership * Work co-operatively with co-workers, team members and charity volunteers. * Obtain and maintain a valid AGCO license and/or any license deemed necessary to aid in the operation of the gaming site. * Work cooperatively with OLG and AGCO providing information in a timely professional manner. * Call in equipment failures and follow up with bingo support line. * Oversee the entire gaming centre operations, including equipment, parking lot, facility cleanliness, customer service, and team members. * Ensure team members are present, accounted for, and motivated to complete their shift. * Praise and/or discipline team members when appropriate; participate in performance management. * Verify financial reports after each bingo session. * Balance cash, prepare deposits, and manage department floats. * Oversee and coordinate monthly inventory for BOT. * Prepare reports and input financial data to be used by various stakeholders. * Assist with planning, preparing, and executing promotional events. * Complete a variety of office related tasks, including photocopying, managing inventory, etc. * Lead by example. * Understand and respond to customer inquiries regarding gaming, Food & Beverage, promotions, and any other product or service offered at Delta Bingo & Gaming. * Undertake other tasks and housekeeping duties as assigned by the Operations manager. * Comply with the Delta Bingo & Gaming dress code. * Must be able to work scheduled shifts. * Demonstrate teamwork attitude through such things as willingness to cover shifts. * Performs other duties as assigned.

The Shift Manager leads team members to provide an exceptional gaming experience while ensuring all operations comply with legislative requirements. They are responsible for managing facility cleanliness, financial reporting, cash balancing, and staff performance.

Candidates must be able to work scheduled shifts and maintain a valid AGCO license. Strong leadership, financial accuracy, and the ability to work cooperatively with regulatory bodies like the OLG and AGCO are required.

• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Customer Service
• Financial Reporting
• Cash Management
• Inventory Management
• Performance Management
• Regulatory Compliance
• Conflict Resolution
• Event Planning
• Facility Management
• Communication
• Problem Solving
• Report Writing
• Professionalism
• Planning
• Deposit Accounts
• Housekeeping
• Cleanliness
• Financial Data
• Financial Statements
• Leadership
• Innovation
• Operations Management
• Operations
• Customer Inquiries
• Teamwork

• Management & Leadership
• Customer Service & Support
• Hospitality
• Finance & Accounting
• Administrative
• Shift Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week