Assistant Racquets Administrator (Permanent, Part-Time)

CAREER OPPORTUNITY: Assistant Racquets Administrator (Permanent, Part-Time) Number of Open Vacancy: One (1) | Vacancy Status: New, Replacement Hourly Rate: $20-21 | Expected Start date: September 14, 2026 At Donalda Club, we take pride in delivering exceptional service for our members, creating memorable experiences, and fostering a workplace that values teamwork, and professional growth. We are seeking an Assistant Racquets Administrator who is passionate about hospitality and thrives in a dynamic, high-performance environment. Under the supervision and direction of the Head Racquets Professional, the Assistant Racquets Administrator will perform their duties to help ensure the overall operation and management of the Racquets Department runs efficiently and productively to exceed member expectations. The incumbent is expected to provide support to the Head Racquets Professional and monitor the service of the general tennis facilities. Schedule and Availability Regular availability on Saturdays, and Sundays is required. The successful candidate must also be flexible and available to work varied shifts based on operational needs. What You’ll Be Doing: Perform regular duties while stationed at the tennis office while also ensuring all process and operations is running smoothly Complete daily office & defibrillator safety inspection Provide assistance to member complaints and questions when required in a courteous and professional manner Assists with tennis and squash billings for the tennis department including lessons for tennis pros and squash pro, programs and events, tennis prizes, etc. Work with our Head Racquets Professional to ensure all staff are equipped with the knowledge and equipment to perform their job properly and efficiently Coordinate regular communications/meetings with tennis staff in coordination with the Head Professional to develop plans to improve the quality of service in the Racquets Department through innovative strategies Assist with material for tennis section for Sundials Ensure that all service staff are informed about upcoming events or information members may request to ensure all staff is helpful to members Maintain good communication between members and the Racquets Department by using various communication mediums including the Sundial, bulletin board, website, etc. Assist in maintaining good communication between Tennis Court staff & office staff Assist with organizing the ladies’ and men’s team matches and practice Handles tennis & squash court reservations for member’s games and keep the online booking system updated to reserve courts for tennis events, programs maintenance, etc. in advance Ensure the office environment is well presented, and office supply inventory levels are appropriate. Assists members in finding cooperative partners for playing. Perform any additional task as specified by the Head Racquets Professional Court Maintenance Brush and line courts as required to keep courts in the highest standards for membership play. Communications Promote Racquets Department programs, teams, events, and achievements through various communication channels and social media platforms. Facebook Pictures update Monday/Tuesday night ladders. Group & individual pictures & videos. Pictures & videos children’s programs & groups Interview team captains of teams, children, Racquets committee & tennis pros. Post upcoming events Posts on Instagram & Twitter Website Update weekly with new events Singles Ladder Call participants to complete matches Update results on notice board Notice Board Update with pictures of events weekly What We’re Looking For: Completion of High School Education (Grade 12) is required Post-Secondary education is a related field is an asset Private club experience preferred Ability to comprehend departmental accounting and budgetary processes, prepare, analyze and summarize event order Strong administrative and organizational skills Excellent interpersonal skills Computer skills: Highly proficient in Microsoft Office (Word, Excel and Outlook) and the use of the internet Minimum typing speed: 30-35 WPM Able to work shifts - days, evenings, weekends, and holidays Must be able to work under pressure and under strict time constraints Punctual and reliable Well groomed, mannerly, co-operative and outwardly friendly (team oriented). Why Work with Us? Paid sick/wellness days and vacation in accordance with Club policy Complimentary staff meals (Taxable benefit) Complimentary parking Wellness Spending Account Compensation: The expected compensation range for this role is $20.00 - $21.00 per hour. Placement within the range will be based on demonstrated skills, relevant experience, and internal equity considerations. Artificial Intelligence (AI) Statement: Donalda Club uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. Criminal Background Check: Candidates 18 years or older may be required to complete a criminal background check. Details will be provided through the application process. Donalda Club is an equal-opportunity employer. We are actively working towards creating a diverse work environment because we believe our teams are stronger with different perspectives and experiences. Our goal is to be an inclusive, diverse, and a respectful work environment where every person can enjoy a successful career at Donalda. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Donalda also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you require accommodations to complete any stage of the hiring process, including job applications, pre-employment testing, interviews, or any aspect of consideration for a role. Kindly fill out this form, and a member of our team will reach out to discuss how we can best support and assist you.

The Assistant Racquets Administrator supports the Head Racquets Professional by managing daily office operations, court reservations, and member communications. They also assist with departmental billing, event coordination, and basic court maintenance to ensure high service standards.

Candidates must have a high school diploma, with post-secondary education in a related field considered an asset. Strong administrative, computer, and interpersonal skills are required, along with the ability to work flexible shifts including weekends and holidays.

• Paid sick days • Wellness days • Vacation • Complimentary staff meals • Complimentary parking • Wellness spending account

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Data entryPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Administrative support
• Customer service
• Microsoft Office
• Communication
• Organizational skills
• Event coordination
• Data entry
• Court maintenance
• Social media management
• Interpersonal skills
• Time management
• Problem solving
• Accounting support
• Inventory management
• Office Supply Management
• Communication Channels
• Professionalism
• Organizational Skills
• Microsoft Word
• Microsoft Excel
• Artificial Intelligence
• Management
• Defibrillation
• Computer Literacy
• Cooperation
• Management Accounting
• Innovation
• Interpersonal Communications
• Microsoft Outlook
• Operations
• Social Media
• Time Management
• Typing
• Team Oriented
• Coordinating
• Reservations
• Teamwork

• Hospitality
• Sports & Recreation
• Administrative
• Customer Service & Support
• Administrative Assistant
• Office / Administrative Assistant (General)
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week