Membership Sales and Services Representative

Job summary

The representative provides front-line customer service, promotes YMCA memberships, and conducts facility tours for visitors. They are also responsible for monitoring facility safety, managing membership records, and performing opening and closing duties.

Job details

Text Size Back to Job Board Membership Sales and Services Representative 235 McNabb Street, Sault Ste. Marie Sales & Marketing POSTED: 20 hours ago Employer Sault Ste. Marie YMCA ES Job ID 8175 Closing Date September 18, 2026 Salary 18.13 Duration Part Time Job Description Join the Sault Ste. Marie YMCA Team! Be the Spark! Join our professional and passionate team and help ignite the potential in children, families, staff, and communities across Sault Ste. Marie. The YMCA of Sault Ste. Marie has been serving the community for more than 125 years. Through childcare, health and wellness, aquatics, community development, and youth programming, we are committed to strengthening the foundations of community and helping people realize their full potential. Why The Y? At the Y, our people are central to delivering our mission. We are committed to welcoming people of all backgrounds, beliefs, and abilities. Here you will find opportunities every day to grow professionally, contribute meaningfully, and make a positive difference in the lives of others. We are currently recruiting for the position of: Membership Sales and Services Representative The Membership Sales and Services Representative provides direct, member-facing service while helping create a safe, welcoming, and inclusive YMCA experience. The role promotes memberships and programs, responds to member needs, and supports consistent service and safety standards. As part of your total compensation package, the YMCA offers: YMCA Health & Fitness membership Employee wellbeing and support services Valuable experience within a leading charitable organization Key Responsibilities Provide welcoming and inclusive front-line customer service to members and visitors. Promote and sell YMCA memberships through in-person interactions, facility tours, phone calls, and email communications. Conduct engaging facility tours and respond to member inquiries, concerns, payments, refunds, facility bookings, and service issues in accordance with YMCA procedures. Ensure members and visitors are properly signed in and actively monitor the facility, responding appropriately to alarms, safety risks, incidents, and emergencies. Perform opening and closing duties assigned, ensuring procedures are followed and the building is safe and secure. Participate in outreach initiatives, promotional campaigns, and community events as required. Maintain confidentiality and accurately complete required membership records, documentation, and customer management system entries. Demonstrate YMCA values and standards of conduct and carry out other duties as assigned in support of YMCA operations, member service, and team needs. Required Skills Strong customer service, communication, and interpersonal skills, demonstrating a professional and approachable manner. Ability to effectively promote YMCA memberships and programs and support member engagement and retention. Strong computer and digital skills, including knowledge of or the ability to learn the YMCA customer management system. Ability to work effectively in a busy, member-facing environment, follow safety and emergency procedures, and respond professionally to challenging situations. Reliable, punctual, accountable, and able to work independently and as part of a team. Requirements Shift work How To Apply Qualified applicants are invited to submit a resume and cover letter outlining their experience and interest in the role. Please send your resume and cover letter to laura.balint@ssmymca.ca. The job posting will be active until September 14, 2026. We thank all applicants for their interest; however, only those selected for an interview will be contacted. The Sault Ste. Marie YMCA is committed to providing a barrier-free environment for all stakeholders including members, participants, employees, job applicants, suppliers, and visitors. Accommodation is available throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). DOWNLOAD PDF for job Membership Sales and Services Representative APPLY NOW SIMILAR IN THIS SECTOR Sales representative-retail Posted: Sep 11, 2026 View Sales representative-retail - ID 0 Outside Sales Specialist Posted: Aug 21, 2026 View Outside Sales Specialist - ID 0 Back to Job Board Application Successful Thank you for your job application!

What you’ll do

The representative provides front-line customer service, promotes YMCA memberships, and conducts facility tours for visitors. They are also responsible for monitoring facility safety, managing membership records, and performing opening and closing duties.

Requirements

Candidates must possess strong interpersonal and communication skills with the ability to promote programs and use digital management systems. The role requires reliability, punctuality, and the flexibility to work shift patterns.

Benefits

• YMCA Health & Fitness membership • Employee wellbeing and support services

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• Sales · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Interpersonal Skills
• Sales
• Member Engagement
• Digital Literacy
• Conflict Resolution
• Time Management
• Accountability
• Teamwork

Job areas

• Customer Service & Support
• Sales
• Sports & Recreation
• Social Services
• Administrative