Support Worker- Housing & Family Violence Prevention Divisions

Job summary

The Support Worker provides day-to-day care, crisis intervention, and positive role modeling within residential programs to promote participant safety and personal growth. They are also responsible for maintaining accurate documentation, facility upkeep, and collaborating with community partners to support individual client goals.

Job details

Company Overview: For over 75 years enCompass has been building safe and inclusive communities by supporting individuals to navigate change – and lead healthy, meaningful lives. We provide holistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more. By exemplifying care, compassion and understanding, we are laying the foundations for positive change. We are a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at: https://myencompass.ca/about-us/who-we-are/ [https://myencompass.ca/about-us/who-we-are/], please consider joining our team. Position Summary: The Housing and Family Violence Prevention Centre Divisions of enCompass Community Safety Agency consists of NOVA House, Donnelly House, The LOFT and Shenn Way. These residential programs provide safe, supportive environments for individuals with diverse needs, including youth working towards independence, individuals experiencing housing instability, and men taking responsibility for behaviours that have caused harm. Staff provide day-to-day support through positive role modelling, relationship building, crisis intervention, and individualized services that promote safety, stability, personal growth, and meaningful change. This posting supports ongoing recruitment for current and future vacancies across these residential programs. Applicants may be considered for opportunities based on qualifications, experience, availability, and program needs. Responsibilities: * Deliver services using a client-centred, strength-based approach consistent with program philosophy * Complete accurate written documentation, data collection and entry, intakes, assessments, and incident reports * Build positive and collaborative relationships with participants and support them in achieving their individual goals * Role model and encourage healthy lifestyle choices, life skills, conflict resolution, and self-advocacy * Provide crisis prevention and intervention while responding appropriately to participant needs and behaviours * Ensure services are delivered in accordance with Agency Policies and Procedures * Maintain a safe and secure environment for staff and participants * Maintain cleanliness and assist with the general upkeep of program facilities * Collaborate with colleagues, community partners, and other professionals to support participant needs * Participate in Monthly Program Meetings by contributing ideas, providing feedback, and helping to ensure new directions are implemented effectively Qualifications / Skills: * Working towards or holding a diploma or degree in a related human services field * Related experience working with youth, vulnerable populations, or individuals with complex needs * Knowledge of mental health, addictions, harm reduction, family violence, and strength-based practices * Strong communication, relationship-building, and conflict-resolution skills * Ability to work independently and as part of a multidisciplinary team * Ability to respond effectively to crisis situations and maintain professional boundaries * General computer knowledge, including Microsoft Word, Outlook, and electronic documentation systems * Valid First Aid and CPR certification * Suicide intervention and crisis prevention training may be required depending on the program * Criminal Record Check and Child Intervention Check, as applicable to the program A criminal record will not automatically disqualify you from employment with us; we evaluate each application individually. Conditions of Employment: * The successful candidate must be able to work at minimum 4 shifts per month on a rotating shift, including holidays, weekends, evenings, and awake overnight shifts, based on program requirements. * Shift schedules include: * Morning: 6:45am–3:00pm * Evening: 2:45pm–11:00pm * Overnight: 10:45pm–7:00am * All overnight shifts are awake shifts. * Minimum monthly shift availability requirements vary by program and will be discussed during recruitment. * Positions may require frequent standing, walking, climbing stairs, cleaning, and occasional lifting. What we offer * The wage range for this position is $21.22 to $26.52 hourly. * enCompass strives to provide a meaningful work environment through the following: * Strong focus on employee wellness and work-life balance * Service recognition and employee awards * Professional development opportunities * Staff team building and appreciation days * Access to a Health Spending Account Please include how you heard about the position in the cover letter. Resumes without a cover letter will not be considered. Only those selected for interviews will be contacted Building Safe, Inclusive Communities. enCompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds. Shift schedules include: Morning: 6:45am–3:00pm Evening: 2:45pm–11:00pm Overnight: 10:45pm–7:00am

What you’ll do

The Support Worker provides day-to-day care, crisis intervention, and positive role modeling within residential programs to promote participant safety and personal growth. They are also responsible for maintaining accurate documentation, facility upkeep, and collaborating with community partners to support individual client goals.

Requirements

Candidates should be working towards or hold a diploma or degree in a human services field and possess experience working with vulnerable populations. Essential requirements include valid First Aid/CPR certification, strong communication skills, and the ability to work rotating shifts including overnights.

Benefits

• Employee wellness program
• Work-life balance support
• Service recognition
• Employee awards
• Professional development opportunities
• Staff team building
• Health spending account

Listed skills

• First Aid · Preferred
• crisis intervention · Preferred
• CPR · Preferred
• Mental Health Support · Preferred
• case management · Preferred
• Documentation · Preferred
• Data entry · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Crisis intervention
• Relationship building
• Conflict resolution
• Case management
• Client-centered care
• Strength-based approach
• Documentation
• Data entry
• First aid
• CPR
• Mental health support
• Addictions support
• Harm reduction
• Life skills coaching
• Safety planning
• Professional boundaries
• Crisis Prevention
• Self-Advocacy
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Compassion
• Planning
• Microsoft Word
• Mental Health
• Cleanliness
• Communication
• Conflict Resolution
• Crisis Intervention
• Cultural Diversity
• Data Collection
• Human Services
• Incident Reporting
• Life Skills Development
• Microsoft Outlook
• Relationship Building
• Suicide Intervention
• Team Building
• Collaboration

Job areas

• Social Services
• Security & Safety
• Healthcare
• Family Support Worker
• Family / School / General Social Worker
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers

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