Customer Service Agent

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Our operation in Nanaimo provides our team members with an amazing opportunity to work with one of our airline partners! In Nanaimo you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. So, would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility? Come join us! Executive Aviation is hiring Customer Service Agents at the Nanaimo Airport (YCD) who love working in the tourism industry. This role reports directly to an amazing Operations Manager who is there to support you. What do we offer? Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $19.55-$22.55/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation. Responsibilities Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys: Helping passengers check-in Supporting self-serve kiosks Preparing aircraft for on-time departures Facilitating deplaning and boarding of passengers Greeting passengers who are arriving from flights Following airline specific check-in policies and procedures A physical ability to consistently lift up to 70 lbs/32kgs Positively work airline crew Light grooming duties Kindly enforce airline and airport policies and procedures to passengers And more! Qualifications You are a true customer service champion with a minimum of two years’ in a customer-facing role You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software. Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma Previous airport experience would be considered an asset Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays An ability to meet all conditions of employment: Restricted Area pass issued by Transport Canada A criminal background check Hold a valid Driver's license

Customer service agents are responsible for creating a safe and stress-free experience for travelers by assisting with check-ins, boarding, and deplaning. They also perform light grooming duties and ensure airline and airport policies are followed.

Candidates must have at least two years of customer-facing experience and the ability to lift up to 70 lbs. A valid driver's license, a criminal background check, and a Transport Canada restricted area pass are required.

• Health benefits • Flight benefits • Discounted travel

• Customer servicePreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Multi-tasking
• Punctuality
• Reliability
• Computer proficiency
• Software proficiency
• Airport operations
• Tourism
• Valid Driver's License
• Shift Work
• Aviation
• Customer Service
• Marketing
• Multitasking
• Operations Management

• Customer Service & Support
• Transportation
• Logistics
• Hospitality
• Customer Service Agent
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Nov 12, 2026

Posting language

English

Working hours

40 hours per week