Budtender

Job summary

The Budtender is responsible for driving store sales, building brand loyalty, and providing exceptional customer service. They must also manage operational tasks such as opening and closing procedures, cash handling, and maintaining store cleanliness.

Job details

About Us: Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer THE ORIGINAL FARM – HILLSIDE Part Time Customer Service Associate / Budtender (Front of House) Job Description The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision through thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer. The Sales associate/Budtender reports to the Store Manager, FOH Assistant Manager, FOH Supervisor The responsibilities include, but are not limited to the following: Customer Experience: Drive the store sales through personal sales Expand the customer data base and build brand loyalty Represent the values of The Original FARM Cannabis brand with utmost integrity Model a customer service centric culture that fosters a positive work environment and experience Address all customer concerns in a timely and empathetic manner Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations Ensure the brand values are consistently represented through compliance to all policies and procedures Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis Promote a work environment based on mutual respect and teamwork that align with the corporate values Maintain a positive team work environment Operational Efficiency: Ensure compliance with all policies and procedures Ensure timely and seamless execution of all company initiatives and programs Execute store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy) Accuracy in worked time recording Accuracy and proficiency in cash management and use of POS system On going desire to learn and update oneself on the product knowledge Skills and Abilities Required: Exceptional customer service skills Proven ability to work with retail operating systems Excellent verbal, written and interpersonal communication skills Strong work ethics Demonstrate critical thinking and logic Strong interpersonal skills with the ability to build a loyal client base Excellent time management skills Positive attitude Attention to detail Ability to lead a team as well as work as part of a team The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths. *This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

What you’ll do

The Budtender is responsible for driving store sales, building brand loyalty, and providing exceptional customer service. They must also manage operational tasks such as opening and closing procedures, cash handling, and maintaining store cleanliness.

Requirements

Candidates should possess strong interpersonal and communication skills, along with the ability to work effectively within a team. Proficiency in retail operating systems and a commitment to ongoing product knowledge education are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Critical Thinking · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Retail operating systems
• Verbal communication
• Written communication
• Interpersonal skills
• Work ethics
• Critical thinking
• Logic
• Time management
• Positive attitude
• Attention to detail
• Team leadership
• Teamwork
• Cash management
• POS system
• Product knowledge
• Database Management
• Brand Loyalty
• Cash Reconciliation
• Product Knowledge
• Empathy
• Operational Efficiency
• Positivity
• Willingness To Learn
• Ethical Standards And Conduct
• Health and Safety Regulatory Compliance
• Cannabis
• Cash Management
• Cleanliness
• Customer Service
• Critical Thinking
• Customer Data Management
• Operating Systems
• Digital Assets
• Sales
• Innovation
• Interpersonal Communications
• Time Management
• Detail Oriented

Job areas

• Retail
• Customer Service & Support
• Sales
• Budtender
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

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