Team Lead Customer Service (Part-Time)

Position Overview The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure. Responsibilities * Leads the work activities of department team members, PT, and Temporary including: * Ensures shelves and other displays are stocked, restocked, and maintained according to company standards. * Ensures markups or markdowns are taken according to company directives. * Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues. * Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience. * Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures, including cash, checks, and credit/debit cards. * Coordinates team members' work activities, including training new employees. Ensures team members understand and follow Corporate and store policies and procedures. * Receives and verifies orders and completes store reports. * May be a key holder responsible for opening and/or closing the store. * Understands and processes website orders, including picking merchandise and shipping orders. * Maintains neat and clean store and work areas. * May assist other team members with completing the work of the department. * Performs other duties as assigned. Follett Higher Education is a drug-free workplace environment. Pay Range $12.00-$24.33/hour Qualifications * 1-3 years of relevant experience * Associate's Degree or equivalent preferred. * Willingness to work a flexible schedule including evening and weekend hours. * Able to consistently walk and stand; able to lift 25-50 pounds; ability to move merchandise using proper equipment. * General Computer Skills

Coordinates daily store cashier operations and leads team members in maintaining stock and providing exceptional customer service. Acts as the leader on duty to manage store security, opening/closing procedures, and escalated customer concerns.

Requires 1-3 years of relevant experience and general computer skills, with an associate's degree preferred. Candidates must be able to lift up to 50 pounds and work a flexible schedule including evenings and weekends.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Customer Service
• Cash Handling
• Training
• Inventory Management
• Conflict Resolution
• Store Operations
• Order Processing
• Shipping
• Computer Skills

• Retail
• Customer Service & Support
• Management & Leadership

Minimum education

College diploma

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week