Client Experience Assistant (Trinity Bellwoods - Dundas West)

Job summary

Engage with clients and provide high-quality service, including handling inquiries, bookings, and payments. Support clinic administration and upkeep, promote related services and products, and help plan and deliver promotions and marketing events.

Job details

Foundation Physiotherapy and Wellness is a group of modern health care clinics located in Toronto. We are looking to add a part-time Client Experience Assistant at Trinity Bellwoods (Dundas/Bathurst). This is the ideal job for a passionate and engaging service orientated candidate to work in a positive health care setting! Company Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in downtown Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and making the healthcare environment fun! Position Overview We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's experience is kept at a high quality. The ideal candidate would have previous customer service experience in gym/fitness settings, retail, or catering/hospitality. Experience with billing, invoicing, collections and creating email communication would be an asset. The ideal candidate should have availability on Tuesdays and Thursdays (12pm - 8pm) and Saturdays (9am-5pm). Responsibilities include: High quality interactions with clients of the facility Delivering client services such as inquiries, bookings, payments Administrative tasks as assigned Maintenance and upkeep of the facility Understanding and selling related health care services and products Preparing and implementing marketing events Developing and delivering company promotions and onsite marketing events Smiling, laughing and having a good time! Skill Requirements: Leadership Multitasking Detail and process oriented Meet deadlines Creative and energetic Telephone AND in-person communication skills Foundation Physiotherapy and Wellness is an equal opportunity employer and commits to diversity and equity in the workplace. While we wish to be able to meet everyone who applies, only candidates meeting the criteria will be contacted for an interview.

What you’ll do

Engage with clients and provide high-quality service, including handling inquiries, bookings, and payments. Support clinic administration and upkeep, promote related services and products, and help plan and deliver promotions and marketing events.

Requirements

The role calls for an enthusiastic, service-oriented candidate with customer service experience, ideally in fitness, retail, catering, or hospitality. Availability is requested on Tuesdays and Thursdays from 12 p.m. to 8 p.m. and Saturdays from 9 a.m. to 5 p.m.; billing, invoicing, collections, and email communication experience are assets.

Listed skills

• Collections · Preferred
• Customer service · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• Energy · Preferred
• telephone communication · Preferred
• Multitasking · Preferred
• Billing · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Multitasking
• Attention To Detail
• Process Orientation
• Deadline Management
• Creativity
• Energy
• Telephone Communication
• In-Person Communication
• Customer Service
• Client Engagement
• Billing
• Invoicing
• Collections
• Marketing

Job areas

• Customer Service & Support
• Administrative
• Healthcare
• Marketing