Retail Sales Associate - Market Mall

ABOUT THE ROLE Our purpose is to champion originality to inspire self-belief, and our stores are where this purpose comes to life. As brand ambassadors, store teams inspire customers to embrace their own sense of style and create an experience that matters – an experience that feels like Gap. As a Brand Associate, you’re an integral part of bringing our brand to life for our customers. You are responsible for creating on trend looks that are uniquely Gap – distinctive, while bringing out each customer’s original style. You are an expert in all things fashion and culture. You contribute to a positive, friendly, and inclusive environment that inspires and makes customers feel welcome. You thrive on driving an exceptional customer experience by strengthening the customer’s emotional connection to the brand, engaging authentically and with intent. WHAT YOU'LL DO * Proactively engage with customers, showing genuine interest in understanding and addressing their needs. Notice subtle cues to personalize product recommendations. * Storyteller who uses knowledge to make product suggestions feel meaningful. * Educate customers about loyalty programs. * Support multiple areas of the store including: sales floor, fitting room, cash wrap, back of house, as required. * Execute operational processes effectively and efficiently. * Maintain a clean, organized environment. WHO YOU ARE * Style driven, and culture centric. You have a keen eye for current and emerging trends. * Eager to confidently connect with customers to deliver an exceptional Gap experience. * Focused on continuous improvement. Open to listening and actions on feedback. * Passionate about Gap, its heritage and product offerings. * To be considered for this role, applicants must: * Be at least 16 years of age. * Be legally authorized to work in Canada. * Not require current or future employment sponsorship to work in Canada. * Be willing to learn and use technology tools, including mobile devices, apps, and registers, used in day-to-day operations. * Be available to work a flexible schedule based on business needs, including evenings, weekends, and holidays, with or without reasonable accommodation. * Be able to perform the essential functions of the role, including standing, walking, moving throughout the store, and lifting up to 30 pounds, with or without reasonable accommodation.

Act as a brand ambassador by providing personalized styling advice and exceptional customer service to drive emotional connection to the brand. Support store operations across the sales floor, fitting rooms, and cash wrap while maintaining a clean environment.

Applicants must be at least 16 years old and legally authorized to work in Canada without sponsorship. Candidates should be style-driven, available for a flexible schedule, and capable of performing physical tasks including lifting up to 30 pounds.

Identified from the job description. Confirm important requirements above.

• Customer Engagement
• Fashion Styling
• Sales
• Product Recommendation
• Operational Execution
• Loyalty Program Education
• Inventory Management
• Cash Handling
• Trend Analysis
• Interpersonal Communication

• Retail
• Sales
• Customer Service & Support

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week