Retail Sales Associate - Outlet Coll Winnipeg

ABOUT THE ROLE As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. WHAT YOU'LL DO * Consistently treat all customers and employees with respect and contribute to a positive work environment. * Promote loyalty by educating customers about our loyalty programs. * Seek out and engage with customers to drive sales and service using suggestive selling. * Enhance customer experience using all omnichannel offerings. * Be accountable to personal goals which contribute to overall store goals and results. * Support sales floor, fitting room, cash wrap, back of house, as required. * Maintain a neat, clean and organized work center. * Handle all customer interactions and potential issues/returns courteously and professionally. * Execute operational processes effectively and efficiently. WHO YOU ARE * A good communicator with the ability to effectively interact with customers and your team to meet goals. * A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. * Passionate about retail and thrive in a fastpaced environment. * A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. * Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. * Able to utilize retail technology. * Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. ADA Statement: As per the Accessibility and Disability Act, Gap (Canada) Inc. or Old Navy (Canada) Inc. establishes accessibility standards in accordance with the applicable regulations under the Accessibility for Ontarians with Disabilities Act, the Accessibility for Manitobans Act and the Nova Scotia Accessibility Act, as well as applicable human rights legislation. Gap (Canada) Inc. or Old Navy (Canada) Inc. is committed to ensuring that all employees and customers receive equitable treatment with respect to employment and services, without discrimination, and receive accommodation where required in accordance with the provisions of applicable accessibility and human rights legislation. Accommodations are available upon request during the recruitment process.

The Brand Associate is responsible for engaging customers, providing excellent service, and using product knowledge to educate and inspire them, ultimately driving brand loyalty and sales. This role involves supporting various store functions like the sales floor, fitting room, cash wrap, and back of house while maintaining store organization.

Candidates must be good communicators focused on customer service, passionate about retail, and thrive in a fast-paced environment, demonstrating problem-solving skills and a willingness to learn. Applicants must also be able to work a flexible schedule including holidays and weekends, and physically manage tasks such as lifting up to 30 lbs.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Product Knowledge
• Omni-channel Approach
• Suggestive Selling
• Goal Achievement
• Operational Processes
• Communication
• Problem Solving
• Retail Technology
• Lifting

• Retail
• Sales
• Customer Service & Support

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Canada