This Way ONward Sales Associate - Ottawa Tanger

Job summary

Associates must become experts in the brand's selling behaviors to deliver a premium customer experience, focusing primarily on customer engagement and education regarding products and promotions. They will also support store leadership by completing necessary work tasks efficiently, including opening or closing procedures when required.

Job details

ABOUT THE ROLE In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity. WHAT YOU'LL DO * All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience. * Serve as a role model to achieve priorities in store, with the customer as the primary focus * Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner * Build and share expertise in an assigned specialized functional area * Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store * Listen and ask questions to solicit feedback to understand needs and provide service * Handle unique or complex customer interactions WHO YOU ARE * Has successfully completed job readiness training at one of Gap Inc’s nonprofit partners * Effective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals * Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required * Able to handle customer interactions and potential issues/concerns courteously and professionally * Ability to learn procedural knowledge acquired through on-the-job training

What you’ll do

Associates must become experts in the brand's selling behaviors to deliver a premium customer experience, focusing primarily on customer engagement and education regarding products and promotions. They will also support store leadership by completing necessary work tasks efficiently, including opening or closing procedures when required.

Requirements

Candidates should have successfully completed job readiness training at one of Gap Inc’s nonprofit partners and possess effective communication skills, including the ability to use technology to meet goals. The role requires being a proactive problem solver who can handle customer interactions courteously and professionally while learning procedural knowledge on the job.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Product Expertise
• Sales Behaviors
• Communication
• Technology Utilization
• Problem Solving
• Feedback Handling
• Operational Processes
• Brand Loyalty
• Customer Engagement

Job areas

• Retail
• Sales
• Customer Service & Support

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