Part Time - Client Services Representative (2 positions)

Job summary

The role involves providing front-line support to clients and students, including managing schedules, answering inquiries, and processing payments. Additionally, the representative is responsible for maintaining client records and documentation within the dental management software.

Job details

Competition Number: REQ 7480 TITLE: Part Time - Client Services Representative (2 positions) DIVISION: Faculty of Health Sciences SALARY: $24.90 per hour SCHEDULE: Wednesday to Friday (varied) HOURS PER WEEK: 24 LOCATION: 51 Dockside Drive WORK MODALITY: On-site STATUS: Regular Part Time Support VACANCY: Replacement EFFECTIVE DATE: Immediately CLOSING DATE: October 2, 2026 Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other. Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities. GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership. Key Responsibilities Checks in-out all continuing care clients requested charts. Provides efficient and effective front-line services to clients and students; answers phone calls. Provides support to students in regards to the client scheduling system; explains processes, guides students on rotation; monitors assignment of clients to students; manages students’ voicemails. Enters new client information into the dental management software; scans documentation into the dental management software. Faxes medical consultations and referrals to physicians’ offices. Processes payments for services; balances daily deposits. Other duties as assigned. Educational and Experience Requirements One year certificate or equivalent from a recognized post-secondary institution in Dental Hygiene, Dental Assistant, Dental Office Administration, Medical Office Administration, Health Information Management or any other related. Minimum two years of customer service-related experience; with experience working in a high-volume environment or student services department. Knowledge of dental practice management software is an asset. Familiarity with Microsoft Office (Word, Excel, PowerPoint etc.). Skills and Attributes Solid client service orientation and ability to work collaboratively with a wide range of stakeholders. Excellent communication, collaboration, teamwork, and interpersonal skills at a professional level. Demonstrated commitment to uphold the polytechnic’s priorities on equity, diversity, inclusion and Indigenization (EDII). Interview process may consist of a practical skills component. Notes: The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer. Priority will be given to internal candidates per our Part-Time Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities. About Us: George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers. George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters. George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.

What you’ll do

The role involves providing front-line support to clients and students, including managing schedules, answering inquiries, and processing payments. Additionally, the representative is responsible for maintaining client records and documentation within the dental management software.

Requirements

Candidates must possess at least a one-year certificate in a dental or medical office administration field. A minimum of two years of customer service experience in a high-volume environment is also required.

Benefits

• Pension plan
• Holiday time
• Vacation time
• Tuition assistance program
• Discounted continuing education courses

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• record keeping · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Payment Processing · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Dental management software
• Microsoft Office
• Data entry
• Scheduling
• Communication
• Teamwork
• Interpersonal skills
• Administrative support
• Payment processing
• Record keeping
• Student Services
• Dental Hygiene
• Office Administration
• Microsoft Word
• Microsoft Excel
• Dentistry
• Deposit Accounts
• Customer Service
• Client Services
• Continuing Care
• Leadership
• Health Information Management
• Health Sciences
• Interpersonal Communications
• Project Management Software
• Telephone Skills
• Microsoft PowerPoint

Job areas

• Customer Service & Support
• Administrative
• Education
• Healthcare
• Client Service Representative
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives

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