Opens an external site
- Employment type
- Part-time
- Experience level
- Mid-level · 2+ years
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The Assistant Manager is responsible for leading and developing staff to ensure outstanding product quality, customer service, and operational efficiency during their shift. They must manage staffing levels, control costs, and enforce all company policies and safety regulations.
Job details
Position: Assistant Manager Immediate Supervisor: General Manager Position Summary: Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures. Essential Job Duties: * Train, manage, direct, coach, lead, and assign drive-in employees during shift * Lead and manage drive-in operations during shift to provide an optimal guest experience * Manage staffing levels during shift * Perform opening and/or closing duties * Handle and properly escalate guest issues/concerns during shift * Handle and properly escalate employee issues/concerns * Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service * Assist with preparation and maintenance of drive-in records * Comply with and enforce all company policies, procedures, and operational standards * Ensure compliance with all applicable federal, state, and local laws * Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards * Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards * Regular attendance ADDITIONAL DUTIES: * Move and stock food product weighing up to 50 pounds * Perform other job-related duties as assigned or required Time/Shift Expectations: Flexible work schedules, irregular hours; days, nights; weekends; and holidays Qualifications and Job Requirements: * Experience * At least 2 years of restaurant management experience or one year of retail management experience preferred * Experience running a restaurant shift without supervision * Knowledge/Skills * General restaurant or retail knowledge * Knowledge of federal, state, and local health and safety laws and regulations * Basic computer, math, and reading skills * Effective verbal and written communication skills * Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions
What you’ll do
The Assistant Manager is responsible for leading and developing staff to ensure outstanding product quality, customer service, and operational efficiency during their shift. They must manage staffing levels, control costs, and enforce all company policies and safety regulations.
Requirements
Candidates should have at least two years of restaurant management experience or one year of retail management experience. Proficiency in federal, state, and local health and safety laws, along with strong leadership and communication skills, is required.
Listed skills
- Time management · Preferred
- Customer service · Preferred
- Operational Efficiency · Preferred
- Training · Preferred
- Cost Control · Preferred
- Decision Making · Preferred
- Multi-Tasking · Preferred
- Coaching · Preferred
- Team Leadership · Preferred
- Communication Skills · Preferred
- Inventory management · Preferred
- Conflict Resolution · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Restaurant management
- Team leadership
- Staffing management
- Customer service
- Conflict resolution
- Inventory management
- Cost control
- Operational efficiency
- Training
- Coaching
- Decision making
- Multi-tasking
- Time management
- Communication skills
- Food safety compliance
- Cost Control
- Operational Efficiency
- Restaurant Management
- Grilling
- Decision Making
- Customer Service
- Communication
- Conflict Resolution
- Cooking
- Mopping
- Sales
- Food Preparation
- Leadership
- Problem Solving
- Mathematics
- Multitasking
- Operations
- Sanitation
- Quality Management
- Restaurant Operation
- Retail Sales
- Time Management
- Product Quality (QA/QC)
- Customer Complaint Resolution
Job areas
- Hospitality
- Food & Beverage
- Management & Leadership
- Retail
- Customer Service & Support
- Assistant Manager
- Restaurant / Food Service Supervisor
- Restaurant Managers
- First-Line Supervisors of Food Preparation and Serving Workers
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