Optical Sales Associate

About HealthOne HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together eight departments under one roof. With clinics in North York, Toronto Harbourfront, and King West (The Well), and continuing to expand with the launch of a new Toronto Metro Centre location, we deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic, and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives, and YOU can help us achieve this. At HealthOne, we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as a professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you! About the Role We’re growing our Optical team and are excited to recruit an Optical Sales Associate to be part our Team at the Harbourfront In this role, you’ll play an important part in creating great patient experiences, such as guiding frame choices, sharing your knowledge about lenses and eye care products, and assisting with clinical and front desk tasks. You’ll be working alongside a supportive team dedicated to providing exceptional, patient-focused care in a fast-growing department. Responsibilities: * Provide compassionate, patient-focused service to ensure every individual feels heard, supported, and receives a consistently exceptional (5-star) experience. * Guide patients through the frame selection process with expertise, offering personalized recommendations based on style, comfort, and prescription needs. * Educate patients on lens options, coatings, and eye care products, staying within your scope of practice and promoting optimal eye health. * Support optometrists with pre-testing procedures, ensuring efficiency and professionalism in every clinical interaction. * Manage front desk responsibilities with meticulous attention to detail, including appointment scheduling, confirmations, billing, payments, and accurate data entry. * Ensure seamless clinic flow by providing reliable administrative support and adhering to clinic policies and procedures. * Contribute to team goals and clinic success through active participation in process improvement, patient satisfaction initiatives, and business growth strategies. * Identify opportunities to enhance the patient experience and collaborate with management to support ongoing clinic performance and service excellence. Qualifications and Skills: * Minimum 1 year of experience in a patient-facing or retail sales role, preferably within a healthcare or optical setting. * Strong client service skills with a genuine passion for delivering compassionate, patient-centered care. * Excellent organizational skills and the ability to manage multiple priorities efficiently in a fast-paced environment. * Self-motivated and goal-oriented, with a flexible attitude and willingness to take on diverse responsibilities. Assets: * Experience using CRM or EMR systems, particularly Optosys software * Interest or background in eye care, fashion, or a related industry Why Join HealthOne? * Be part of a welcoming team that truly values your contributions and supports your professional growth. * Enjoy working in a modern, well-equipped clinic designed for your success and comfort. * Participate in regular staff engagement activities, such as themed events, monthly birthday celebrations, and team-building experiences that strengthen our community. Compensation: * Competitive hourly rate. * Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.). Schedule * Part Time hours * Flexibility to work within operating hours required, including evenings and weekends Location: * Harbourfront, Downtown At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact [email protected] [[email protected]]. We will make every effort to meet your accommodation needs and support you throughout the process. We appreciate every applicant’s interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn’t the right fit. At HealthOne, we may use AI-powered tools to assist with some of the behind-the-scenes tasks in recruitment, such as generating interview questions and scheduling interviews. These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people. We’re committed to using technology responsibly, ensuring a fair and transparent process, and complying with all applicable laws, including the Employment Standards Act (ESA).

The Optical Sales Associate will guide patients through frame selection and lens education while providing exceptional patient-focused service. They will also support optometrists with clinical pre-testing and manage front desk administrative tasks to ensure smooth clinic operations.

Candidates must have at least one year of experience in a patient-facing or retail sales role, preferably in a healthcare or optical setting. Strong organizational skills, a passion for patient care, and the ability to work in a fast-paced environment are required.

• Team member discount program on all services and products • Professional growth opportunities • Modern and well-equipped clinic environment • Staff engagement activities

• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Patient service
• Frame selection
• Lens education
• Pre-testing procedures
• Appointment scheduling
• Billing
• Data entry
• Administrative support
• Client relations
• Communication
• Organizational skills
• Multitasking
• Attention to detail
• Optosys software
• Administrative Support
• Professionalism
• Organizational Skills
• Curiosity
• Compassion
• Self-Motivation
• Patient-Centered Care
• Artificial Intelligence
• Mental Health
• Customer Relationship Management
• Management
• Customer Service
• Data Entry
• Disabilities
• Electronic Medical Record
• Sales
• Growth Strategies
• Innovation
• Psychotherapy
• Medical Prescription
• Rehabilitation
• Patient Education And Counseling
• Retail Sales
• Skin Care
• Team Building
• Scheduling
• Process Improvement
• Setting Appointments
• Detail Oriented
• Goal-Oriented

• Healthcare
• Retail
• Customer Service & Support
• Administrative
• Sales
• Optical Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week