Waiter.ess

Job summary

Greet and seat customers, take orders, recommend menu items, and serve food and beverages while ensuring a positive dining experience. Maintain dining-area cleanliness and food safety standards, coordinate with kitchen staff, resolve customer concerns, and process payments accurately.

Job details

Work place: 3125 boulevard Hochelaga, Québec, Quebec, Canada, G1V4A8 Status: Part-time (mornings, weekday evenings, and/or weekends) Salary: 17.80$ per hour Located at the entrance of Quebec City, near the main bridges and highways, Travelodge Quebec is easily accessible. Whether you're coming to develop your transferable skills or to build a career, you'll appreciate this dynamic team. Reporting to the Head Waiter, the server is responsible for providing quality service to customers in a dining establishment. You will be the main interface between customers and the kitchen, ensuring they have a pleasant and satisfying experience. Here are the main tasks associated with this position: Key Responsibilities: Greet and seat customers in a professional manner. Take orders accurately and provide recommendations if necessary. Serve dishes and beverages efficiently. Ensure customer satisfaction by addressing their needs and resolving any issues. Maintain cleanliness of tables, utensils, and the dining area. Collaborate with the kitchen team to ensure the speed and accuracy of orders. Handle payments and transactions accurately. Familiarity with the menu, specials, and modifications to dishes. Adherence to hygiene and food safety standards. Qualifications and Skills: Excellent communication and interpersonal skills. Ability to work effectively in a dynamic environment. Attention to detail and customer orientation. Ability to remain calm under pressure. Basic knowledge of customer service principles. Flexibility to work varied hours, including evenings and weekends. Previous experience as a server is an asset. Training in customer service or hospitality is appreciated. Adherence to hygiene and food safety rules. Languages: Bilingualism (French and English), both spoken and written, is required for this position as we serve an international clientele. Who we are: Tidan is a hotel and real estate group that has been in business for 52 years with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/. Why join our team: In addition to competitive salaries, we offer social benefits such as group insurance, which includes life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to health professionals through the employee assistance program. You have personal days and vacation time that are scheduled according to the department and hotel you are joining. A bonus is also provided through our referral program and much more. We believe in teamwork and are committed to creating a highly performing team, whether through training or by solidifying team relationships. We admire our employees who take on professional challenges and support them in their achievement. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.

What you’ll do

Greet and seat customers, take orders, recommend menu items, and serve food and beverages while ensuring a positive dining experience. Maintain dining-area cleanliness and food safety standards, coordinate with kitchen staff, resolve customer concerns, and process payments accurately.

Requirements

Strong communication and interpersonal skills, customer orientation, attention to detail, and the ability to work effectively under pressure are required. Spoken and written French and English are required; previous serving experience and customer service or hospitality training are assets.

Benefits

• Group Insurance • Life Insurance • Disability Insurance • Medical Insurance • Dental Insurance • Vision Care • Employee Assistance Program • Personal Days • Vacation Time • Referral Bonus • Training

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Food safety · Preferred
• Communication · Preferred
• Payment Processing · Preferred
• working under pressure. · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Interpersonal Skills
• Order Taking
• Food and Beverage Service
• Menu Knowledge
• Customer Satisfaction
• Problem Resolution
• Teamwork
• Attention to Detail
• Working Under Pressure
• Payment Processing
• Food Safety
• Hygiene Standards
• Bilingual Communication

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support