Reservation Agent - part-time

Reservations Agent - Part-Time Scandinave Spa Blue Mountain is seeking a Reservations Agent who is enthusiastic about providing a thoughtful, professional, and hospitality focused booking experience for guests reserving services at our Spa. What you will do Answer incoming phone calls promptly and professionally, maintaining a calm and welcoming tone. Create, modify, and cancel reservations with accuracy and attention to detail. Guide guests through booking options to support informed and confident decisions. Protect guest privacy and handle sensitive information with discretion. Respond to voicemail messages and emails in a timely and courteous manner. What we require Previous experience in reservations, call center, or guest-facing roles is an asset. Flexibility to be able to work days, evenings, weekends and holidays. Strong verbal and written communication skills. Working knowledge / experience using Microsoft Office systems (Word, Excel and Outlook). Ability to remain calm, focused, and professional in a fast-paced phone environment. Sales awareness and confidence in guiding guest decisions in a respectful manner. What we offer A friendly, positive and tranquil team environment that allows each team member the opportunity to excel and showcase their passion for guest service excellence. Complimentary employee and spouse/friend access to the Thermal Journey throughout employment. Complimentary massage treatment after three months. Complimentary passes for the Thermal Journey for friends/family each year. Boutique and Bistro discounts. Employee pricing for massage services. Pay Rate $19.38 / hour + 4% vacation pay. We would like to thank all applicants for their interest. Only those applicants considered to move forward in the recruitment process will be contacted. As per the AODA, should you require any accessibility assistance, please contact Human Resources at 705-443-5919 or [email protected] #SSBM

The Reservation Agent is responsible for managing incoming calls and booking spa services with accuracy and professionalism. They must guide guests through booking options while maintaining a calm environment and protecting sensitive guest information.

Candidates should have previous experience in reservations or guest-facing roles and possess strong verbal and written communication skills. Proficiency in Microsoft Office and the flexibility to work days, evenings, weekends, and holidays are required.

• Complimentary Thermal Journey access • Complimentary massage treatment • Complimentary Thermal Journey passes for friends and family • Boutique discounts • Bistro discounts • Employee pricing for massage services

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Data entryPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Microsoft Office
• Word
• Excel
• Outlook
• Phone etiquette
• Sales awareness
• Data entry
• Problem solving
• Time management
• Voicemail
• Microsoft Excel
• Call Center Experience
• Customer Service
• Sales
• Microsoft Outlook
• Booking (Sales)
• Reservations
• Enthusiasm
• Detail Oriented

• Hospitality
• Customer Service & Support
• Administrative
• Reservations Agent
• Reservation / Ticket Agent
• Travel Consultants and Clerks
• Reservation and Transportation Ticket Agents and Travel Clerks

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week