Exchange & Returns Co-worker

WHY WE WILL LOVE YOU - Customer‑focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset) - Skilled in applying Returns & Exchange policies with sound judgment, including exception handling - Strong communication and conflict‑resolution skills, able to explain policies clearly and professionally - Detail‑oriented, tech‑savvy, and effective in a fast‑paced, high‑volume environment A DAY IN YOUR LIFE WITH US - Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines - Resolve customer inquiries and concerns through active listening, clear communication, and problem‑solving - Communicate decisions confidently and empathetically to ensure a positive customer experience - Process transactions accurately while maintaining inventory control and compliance - Stay informed on policy updates, product knowledge, and service performance targets - Collaborate with team members to support overall customer relations operations Why you will love us Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including: • Wellness days (in addition to your vacation days!) • Extended health, dental, and vision coverage (for you and your family) • RRSP with IKEA contribution matching options • Eligibility for our annual IKEA bonus incentive plan • Flexible spending account • Life insurance • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available) • Parental leave • Bereavement leave • Employee assistance program (that helps you support your mental, physical, and financial wellbeing) P.S. In the IKEA world, this position is officially referred to as: Customer Experience Co-worker The starting rate/ salary for this position is 21.88 CAD

Accurately apply returns and exchange policies while resolving customer inquiries through active listening and professional communication. Process transactions efficiently to maintain inventory control and ensure a positive customer experience.

Requires at least 6 months of retail customer service experience, preferably with cashier or returns experience. Candidates must possess strong conflict-resolution skills and the ability to work in a fast-paced, high-volume environment.

• Wellness days • Extended health coverage • Dental coverage • Vision coverage • RRSP matching • Annual bonus incentive plan • Flexible spending account • Life insurance • Merchandise discounts • Restaurant discounts • Parental leave • Bereavement leave • Employee assistance program

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Conflict Resolution
• Problem Solving
• Returns & Exchange Policy Application
• Communication Skills
• Inventory Control
• Transaction Processing
• Active Listening
• Detail Oriented
• Tech Savvy

• Retail
• Customer Service & Support

Minimum experience

0+ years

Apply by

Jan 26, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Not Applicable