Member Service Representative (Talka Credit Union)

Job summary

Provide friendly and efficient in-person and phone service to credit union members, answer inquiries, and process routine financial transactions. Balance cash and daily transactions, scan and organize documents, follow policies and regulatory requirements, and assist with other branch duties.

Job details

Potential for Full-Time Position in the New Year Our client, Talka Credit Union is looking for a reliable, professional, and member-focused Member Service Representative (MSR) to join our team on a part-time basis, with the potential for a full-time opportunity in the new year. This position is ideal for someone who is looking for part-time hours in the short term but is interested and available to transition into a full-time role in the future. The successful candidate should be comfortable working in a fast-paced environment, managing multiple priorities, and providing excellent service to our members. Key Responsibilities: Provide friendly, professional, and efficient service to members in person and over the phone. Answer incoming phone calls and assist members with their questions and requests. Process daily financial transactions, including: Cash deposits and withdrawals Bill payments Cheque deposits and clearing EFT transactions and clearing Other routine member account transactions Accurately balance your cash and daily transactions at the end of each day. Scan and process cheques and other required documentation. Scan and organize daily work and documentation according to established procedures. Operate office equipment, including printers, scanners, and other technology required for daily duties. Maintain accuracy and attention to detail while handling confidential financial information. Follow all credit union policies, procedures, and regulatory requirements. Assist with other branch duties and member requests as required. Effectively manage multiple tasks and priorities while maintaining a high level of member service. Qualifications & Skills: Previous experience working at a financial institution is required. Must be interested in the possibility of transitioning to full-time hours in the new year. Knowledge of registered plans, including TFSA, RRSP, and RESP, is an asset. Previous experience in a member/customer service or cash-handling role is an asset. Strong attention to detail and accuracy. Comfortable handling cash and completing financial transactions. Able to work effectively under pressure in a busy environment. Strong multitasking and organizational skills. Excellent communication and interpersonal skills. Comfortable using computers, printers, scanners, and other office technology. Ability to learn and follow established policies and procedures. Dependable, punctual, and professional. Strong commitment to providing excellent member service. What We're Looking For: We are looking for someone who is dependable, detail-oriented, adaptable, and comfortable in a busy financial services environment. The successful candidate will be someone who can confidently handle day-to-day transactions while providing a positive experience for every member. This is a part-time opportunity initially, with the potential for full-time hours in the new year. Candidates should be comfortable with the initial part-time schedule and have the availability and interest to take on a full-time commitment when the opportunity becomes available. Employment Type: Part-Time, with potential for Full-Time

What you’ll do

Provide friendly and efficient in-person and phone service to credit union members, answer inquiries, and process routine financial transactions. Balance cash and daily transactions, scan and organize documents, follow policies and regulatory requirements, and assist with other branch duties.

Requirements

Previous experience at a financial institution is required, along with interest and availability to move from part-time to full-time hours in the new year. Candidates should be accurate, dependable, comfortable handling cash and working in a busy environment, and have strong service, communication, multitasking, and organizational skills; knowledge of TFSA, RRSP, and RESP plans is an asset.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Accuracy · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Member Service
• Customer Service
• Cash Handling
• Financial Transactions
• Cash Balancing
• Attention To Detail
• Accuracy
• Multitasking
• Organization
• Communication
• Interpersonal Skills
• Confidential Information Handling
• Computer Skills
• Document Scanning
• Following Policies And Procedures
• Time Management

Job areas

• Customer Service & Support
• Finance & Accounting