TurboTax Seasonal Tax Expert (Canadian Expert Network)

Overview Company Overview: Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible. Responsibilities In this role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries, you will be working toward accelerating our goal of Powering Prosperity Around the World. You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand. This is a virtual, customer-facing role, so you will use our state of the art video communication software to interact with customers, and you will document your interactions to maintain accurate records. Qualifications As a Tax Expert, you have a minimum of 2+ years of paid professional tax preparation experience. You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding. You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions. You are passionate about helping clients navigate the complexities of taxation, and you’re committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes. You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner. You must be willing and available to work a flexible schedule with a minimum of 20 hours per week. Asset Qualifications Experience preparing Business Tax (T2) Returns. Experience preparing Quebec Tax (TP1) Returns. Skills & Abilities Tax Expertise - Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about year-over-year changes. Effective Communication - Uses written and verbal communication skills to provide quality service when speaking with customers. Practices active listening to develop empathy and understand customer pain points. Complex Problem Solving - Demonstrates commitment to understanding customer problems, leveraging tools and resources to take extreme ownership and solve or escalate as appropriate for additional support in a timely manner. Research / Resourcefulness - Demonstrates curiosity and interest in continuous learning. Confidently follows procedures and looks for resources to deliver suitable solutions for all customers. Technical Acumen - Shows interest in learning about the tools needed for the role and demonstrates basic ability to troubleshoot issues. Intuit offre un programme de rémunération concurrentiel basé sur une approche de récompense liée à la performance. L’échelle salariale de base prévue pour ce poste est de 24,22 $/heure à 30,95 $/heure en Ontario, 24,22 $/heure à 30,95 $/heure à l’Î.-P.-É., 24,22 $/heure à 30,95 $/heure en C.-B., et 24,22 $/heure à 30,95 $/heure en Nouvelle-Écosse. Ce poste est admissible à une prime en argent, à des récompenses en actions ainsi qu’à des avantages sociaux, conformément à nos régimes et programmes applicables (voir plus de détails sur notre rémunération et nos avantages à Intuit® : Carrières | Avantages sociaux). La rémunération offerte est établie en fonction de facteurs tels que les connaissances liées au poste, les compétences, l’expérience et le lieu de travail. Afin d’assurer l’équité salariale de façon continue, Intuit effectue des comparaisons régulières selon les catégories d’origine ethnique et de genre. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Ontario $24.22/hour - $30.95/hour, PEI $24.22/hour - $30.95/hour, BC $24.22/hour - $30.95/hour, Nova Scotia $24.22/hour - $30.95/hour. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Provide tax guidance and review personal tax returns for customers using TurboTax products. Manage product inquiries and utilize professional resources to deliver accurate tax solutions via video and audio tools.

Requires a minimum of 2+ years of paid professional tax preparation experience and a CRA RepID. Candidates must be proficient in handling complex personal tax returns and be available to work at least 20 hours per week.

• Cash Bonus • Equity Rewards • Benefits

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Tax Preparation
• Customer Service
• Tax Law Knowledge
• Professional Tax Software
• Complex Problem Solving
• Active Listening
• Technical Troubleshooting
• Written Communication
• Verbal Communication
• Research

• Finance & Accounting
• Customer Service & Support
• Technology
• Software

Minimum experience

2+ years

Apply by

Sep 24, 2026

Posting language

English

Working hours

20 hours per week

Location requirements

Country, Ottawa, Ontario, Canada

Seniority

Entry level