Gatehouse Associate

Job summary

The Gatehouse Associate is responsible for processing customer payments, operating registers, and verifying the accuracy of incoming and outgoing loads. They must also monitor for theft or safety violations and provide excellent customer service while working in an outdoor retail environment.

Job details

We are currently looking for a Gatehouse associate to work in a fast-paced retail environment. This position requires working outside and to be extremely knowledgeable about building materials to ensure that each customer’s order is correct. Due to the Loss Prevention aspect of the position you need to ensure all products are accounted for and paid for before leaving the premises, so you need to be efficient, tactful, and thorough to excel at this position. The starting wage is $17.30/hr. RESPONSIBILITIES * Collect payments * Operate registers, scanners, and credit card/debit card terminals * Check customer loads for accuracy * Clear all loads coming in and leaving the yard * Report any violations, theft, accidents, or injuries to the store manager * Provide excellent customer service * Ability to lift light to heavy merchandise QUALIFICATIONS * Lumber knowledge is an asset * Ability to perform physically demanding work as needed * Ability to work in all weather conditions and a fast-paced environment * Great verbal communication skills * Basic computer knowledge * Flexible availability including evenings and weekends Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly. We appreciate your interest in our company however only those candidates selected for an interview will be contacted. Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

What you’ll do

The Gatehouse Associate is responsible for processing customer payments, operating registers, and verifying the accuracy of incoming and outgoing loads. They must also monitor for theft or safety violations and provide excellent customer service while working in an outdoor retail environment.

Requirements

Candidates should possess basic computer knowledge, strong verbal communication skills, and the ability to perform physically demanding work in various weather conditions. Previous lumber knowledge is considered an asset for this role.

Listed skills

• Customer service · Preferred
• Safety Compliance · Preferred
• Cash handling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Point of sale operation
• Lumber knowledge
• Inventory accuracy
• Loss prevention
• Verbal communication
• Computer literacy
• Physical labor
• Safety compliance
• Tactfulness
• Workplace Inclusivity
• Supply Chain
• Lifting Ability
• Drywall (Installation And Repair)
• Artificial Intelligence
• Customer Service
• Continuous Improvement Process
• Cooperation
• Innovation
• Loss Prevention
• Market Share
• Merchandising
• Verbal Communication Skills
• Wholesaling

Job areas

• Retail
• Logistics
• Customer Service & Support
• Construction
• Security & Safety
• Gatehouse Attendant
• Loss Prevention / Asset Protection Specialist
• Security Guards
• Retail Loss Prevention Specialists
• Protective Service Workers, All Other

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