Lighting/Electrical Associate

Job summary

The associate will engage with customers to understand their needs and provide expert product recommendations for their projects. They are also responsible for maintaining a safe, welcoming environment and resolving customer inquiries professionally.

Job details

As a retail sales associate, you will help the customers to fully understand their needs and assist in selecting the right products for their requirements. As knowledgeable sales professionals, sales associates can make recommendations which solve customers' problems and enhance their shopping experience. RESPONSIBILITIES * Engage with customers in a friendly, helpful manner, using experience and people skills to guide them toward the right products and solutions. * Listen carefully to understand customer needs and provide practical advice for their projects. * Stay informed about current promotions and product offerings to share accurate information when needed. * Take initiative in assisting customers, ensuring they feel supported and confident in their choices. * Maintain a safety and welcoming environment, prioritizing excellent customer service at all times. * Help resolve customer questions or challenges promptly and professionally. * Enjoy learning about new products and trends, keeping your knowledge fresh and relevant. QUALIFICATIONS * Friendly and effective communicator who enjoys working as part of a team * Previous experience in customer service and/or sales, gained through work life experience * Strong attention to detail and accuracy * Comfortable lifting up to 55 lbs * Ability to workdays/evening/weekends (rotating shifts) * Willing and able to learn and operate the applicable computer system (D635) used to process orders * Grade 12 diploma or equivalent considered an asset

What you’ll do

The associate will engage with customers to understand their needs and provide expert product recommendations for their projects. They are also responsible for maintaining a safe, welcoming environment and resolving customer inquiries professionally.

Requirements

Candidates should have previous experience in customer service or sales and be comfortable lifting up to 55 lbs. The role requires availability for rotating shifts including days, evenings, and weekends.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Communication
• Product Knowledge
• Problem Solving
• Attention To Detail
• Teamwork
• Computer Literacy
• Order Processing
• Proactivity
• Retail Sales
• Customer Inquiries
• Detail Oriented

Job areas

• Retail
• Customer Service & Support
• Sales
• Electrical Associate
• Unclassified Specialized Occupation