Lounge Attendant and Concierge Service

Know our Family. Seize the Moment. We currently have an opening for a part-time Village Centre Lounge Attendant and Concierge Service (ProServ Certified). As a Village Centre Lounge Attendant and Concierge Service, you are professional, you are connected, and you are empowered. In every moment and in every interaction. You have a strong willingness and devotion to the highest level of customer service, impossible is Conciergable! You come to us with a strong customer facing background within the hospitality/service industry and are available to work a flexible schedule (16-24 hours per week), primarily covering evening shifts (2:45 pm to 11:15pm) on Fridays, Saturdays, Sundays, and holidays. Are you ready to join our team to provide our owners and guests world-class exceptional customer service? A day in the life of a Village Centre Lounge Attendant and Concierge Service: * Provide prompt, professional, and courteous service to Owners and Guests, in a personalized and refined manner * Assist our sales team in providing tours of our Amenity Centre * Operate our newly opened Terrace Bar by promptly serving a variety of beverages with enthusiasm and personable service * Assist in the opening & closing duties of the Terrace Bar & Amenity Centre including various clean-up duties as required * Set-up and assist with daily programs and events as scheduled * Assist the Operation Manager in duties associated with the smooth operation of the Village Centre as needed * Complete administrative duties as assigned * Review pass-on at every shift to ensure full understanding of requests and timelines * Our Centre opens at 6:30am and closes at 11:30pm so shift times can vary. * Wage is $18.00 to $20.00 per hour. What you bring to the table: * ProServ Certification required for the role * A sensational customer service philosophy, with the desire to exceed expectations at every opportunity * 3 – 5 years of working experience at a significantly high Customer Service level, preferably in the hospitality industry * Ability to manage a flexible schedule which could include weekdays, evenings, weekends and holidays when required * Outgoing & kind personality * Proven ability to work independently as well as part of a larger team * Strong written and verbal communication skills * Highly developed interpersonal, organizational, and problem-solving skills * Ability to adjust to continually shifting priorities * Consistently neat, clean, and professional appearance * Ability to maintain confidentiality and to use discretion when dealing with Owners, Guests, and Vendors * Strong computer skills including an expert working proficiency in Outlook, Excel, and Word As a world class resort-style community association, we are pleased to provide you with the following: * Hourly wage range: $18.00 - $20.00 per hour * Opportunity for career advancement * Employee centric culture * Customized training programs * Staff events & activities throughout the year * On-site parking Do you see the magic? Are you ready to be part of the lifestyle? Join the award winning community of Westman Village by applying through: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f365331c-8337-4cd0-889d-3a12856b99a3&ccId=9200728505782_2&lang=en_CA [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f365331c-8337-4cd0-889d-3a12856b99a3&ccId=9200728505782_2&lang=en_CA] https://www.fitzii.com/apply/63522 We thank all applicants for their interest; however only those selected for an interview will be contacted. No telephone or agency inquiries please.

Provide professional concierge and customer service to owners and guests, including conducting tours of the Amenity Centre. Operate the Terrace Bar by serving beverages and performing opening and closing duties.

Requires ProServ Certification and 3 to 5 years of high-level customer service experience, preferably in hospitality. Must be available for a flexible part-time schedule including evenings, weekends, and holidays.

• Opportunity for career advancement • Employee centric culture • Customized training programs • Staff events & activities • On-site parking

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Hospitality Management
• Beverage Service
• Communication Skills
• Interpersonal Skills
• Organizational Skills
• Problem-solving
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Administrative Support
• Event Coordination
• Administrative Functions
• Computer Literacy
• Confidentiality
• Sales
• Hospitality Service
• Problem Solving
• Verbal Communication Skills
• Enthusiasm

• Hospitality
• Customer Service & Support
• Food & Beverage
• Administrative
• Concierge Lounge Attendant
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

24 hours per week