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Job summary

The administrator is responsible for creating and maintaining schedules for approximately 3000 employees while ensuring compliance with collective bargaining agreements. They also provide customer service support to managers and staff regarding payroll, scheduling, and technical inquiries.

Job details

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. ** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. ** Job Description The Workforce Management & Scheduling Administrator is a key support for day-to-day operations in the Workforce Management & Scheduling Department. They perform duties integral to the day-to-day schedule management of the department’s operational client groups, including creating and maintaining schedules for approximately 3000 employees, communicating with operations managers and front-line employees, customer service, and Workforce system support. RESPONSIBILITIES Create schedules that adhere to the rules and timelines laid out in multiple collective bargaining agreements. Maintain various communication channels (multiple voicemails, multiple email inboxes). Maintain schedules by coordinating replacements for absences and processing changes to schedules from operational requests. Communicate schedule changes to operations managers and hourly employees in a professional and diplomatic manner, including live schedule changes during games and events. Customer service support to client group managers and hourly employees: collective bargaining agreement inquiries, basic technical support for Workforce software, general scheduling, and payroll inquiries. QUALIFICATIONS Administrative experience with transcription typing at a minimum of 40wpm. Proficient with Microsoft Excel; formatting, filtering, data manipulation. Experience with Microsoft Outlook and email management; you'll receive an average of 100 emails per day to a shared inbox. Proven ability to change focus and re-prioritize in a very fast-paced environment. Exceptional attention to detail. Experience working in a unionized environment with a strong understanding of collective bargaining agreements is an asset. Experience with Workforce Software is a definite asset. Required Availability Available to work at least 2 shifts per week, where at least 1 is a weekend shift. Flexibility to work evenings, weekends and holidays as required; our office is open 365 days per year from 9:00am – 11:00pm. Please apply by: Monday, September 21 at 11:59 pm. Job Posting Compensation Range/Rate: $22.75/hour We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop. At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered.

What you’ll do

The administrator is responsible for creating and maintaining schedules for approximately 3000 employees while ensuring compliance with collective bargaining agreements. They also provide customer service support to managers and staff regarding payroll, scheduling, and technical inquiries.

Requirements

Candidates must have administrative experience with strong typing skills and proficiency in Microsoft Excel and Outlook. Experience working in a unionized environment and familiarity with workforce management software are considered significant assets.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Workforce management
• Scheduling
• Microsoft Excel
• Microsoft Outlook
• Data manipulation
• Customer service
• Communication
• Administrative support
• Transcription typing
• Collective bargaining agreement management
• Workforce software
• Time management
• Attention to detail
• Conflict resolution
• Management
• Operations
• Technical Support
• Prioritization
• Detail Oriented
• Transferable Skills Analysis
• Customer Service
• Administrative Functions
• Communication Channels
• Data Manipulation
• Operations Management
• Workforce Management
• Typing
• Diplomacy
• Transcribing
• System Support
• Collective Bargaining
• eSports
• HP OpenView
• Email Management

Job areas

• Administrative
• Sports & Recreation
• Customer Service & Support
• Human Resources
• Workforce Management Administrator
• Human Resources Administrative Assistant
• Personnel Clerks
• Human Resources Assistants, Except Payroll and Timekeeping