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Job summary

Provide an exceptional shopping experience by engaging guests using the AEO Selling Model and promoting brand loyalty. Manage various store zones including the salesfloor, fitting rooms, and stockroom while resolving guest concerns.

Job details

YOUR ROLE As a part-time Sr Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes in the store with an amazing shopping experience, making their day better than before they came in. You are the face of our company and you're proud of it! You love the products and are passionate about building brand loyalty with every guest. Most of all, you represent our company values and bring your REAL self to work every day. YOUR RESPONSIBILITIES You're a people person! You use the AEO Selling Model to engage with every guest to help them find exactly what they're looking for, and you do so with a "friends first" mindset. (What's the AEO Selling Model? Don't worry - we'll teach you everything you need to know!) You're passionate about AE & Aerie product! Guests come to you to educate them on product details and you are excited to make product suggestions to fit their needs. You share the brand love! You're eager to introduce the AEO loyalty program and additional brand channels to guests. You can hang! Your skillset rocks no matter what zone you're in and you can easily flex between the Salesfloor, Cash & Wrap, Fitting Room and Stockroom as needed. You're an innovative problem solver! Making your guests' day is your priority and you’re able to proactively resolve guest concerns while sticking to company policy. You're a team player - #teamwork! You're always willing to assist your team in #gettingthejobdone. You've got integrity! You do the right thing and you always adhere to AEO's policies & procedures. YOU'D BE GREAT FOR THIS ROLE IF: You love interacting with people! You're full of energy and can handle multiple tasks in a fast-paced environment. You're available to work when guests shop (lookin' at your evenings, weekends & holidays!) You love AE and Aerie products. You've worked in retail before. #practicemakesperfect You're at least 18 years of age. OUR BRAND AMBASSADORS LOVE AEO BECAUSE: They work with REAL people - there's nothing like your #AEOFamily. They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement. They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!) They participate in store contests for the chance to win FREE merchandise and other exclusive prizes. American Eagle is a leading American jeans and apparel brand, the go-to destination for casual style, embraced by generations of youth since 1977. We are rooted in authenticity, powered by positivity and inspired by our community. Our collections are designed to inspire self-expression and empower our customers to celebrate their own uniqueness. We have broadened our leadership by producing innovative, sustainable fabrics. AEO is an Equal Opportunity Employer and is committed to complying with all federal and provincial equal employment opportunity and human rights laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race, national or ethnic origin, color, religion, age, sex, sexual orientation, marital status, family status, disability, a conviction for which a pardon has been granted or any other ground protected by applicable human rights legislation. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law. For Brand Ambassador and Stock positions, hiring will be based on need – however, applications are accepted on an ongoing basis, and there may not be an opening immediately available when you apply. For all other jobs, applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.

What you’ll do

Provide an exceptional shopping experience by engaging guests using the AEO Selling Model and promoting brand loyalty. Manage various store zones including the salesfloor, fitting rooms, and stockroom while resolving guest concerns.

Requirements

Candidates must be at least 18 years old with previous retail experience and a passion for AE and Aerie products. Availability to work evenings, weekends, and holidays is required.

Benefits

• Employee Discount (40% off) • Career Advancement Opportunities • Skill Development • Store Contests and Prizes

Listed skills

• Teamwork · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Engagement
• Sales
• Product Knowledge
• Problem Solving
• Teamwork
• Retail Operations
• Cash Handling
• Inventory Management
• Brand Loyalty Building
• Conflict Resolution
• Brand Loyalty
• Human Rights Laws
• Positivity
• Selling Techniques
• Leadership
• Innovation
• Merchandising
• Performance Review
• Collections
• Customer Complaint Resolution

Job areas

• Retail
• Sales
• Customer Service & Support
• Brand Ambassador/Sales Associate
• Brand Ambassador
• Advertising and Marketing Professionals
• Demonstrators and Product Promoters