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Job summary

Greet, engage, and assist customers by identifying their project needs, recommending products and related services, and guiding them to appropriate merchandise. Maintain product displays and stock, build product knowledge, and follow safety and loss-prevention procedures.

Job details

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Position Overview Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs. Key Responsibilities Ensures Customer Satisfaction Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them Drives Sales Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need Educate customers about the whole project Using empowerment program when necessary to satisfy customers Execute daily stock maintenance: all products signed, displayed, and clean Builds Skills and Knowledge Maintain knowledge of all products in department and adjacent departments Proactively seek knowledge on all products and services Maintains Safety and Security Follows all safety policies and procedures, Loss Prevention policies and procedures Competencies Communicates Effectively Customer Focus Skills Interpersonal Skills Direct Manager/Direct Reports Department Supervisor Travel Requirements No travel requirements Physical Requirements Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Working Conditions Working within a flexible schedule that may include evening and weekends Warehouse environment that can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes Minimum Education High School Diploma or equivalent Minimum Years Of Work Experience 1 to 2 years Retail or Trade experience an asset Minimum Leadership Experience NA Certifications NA Other Requirements/Assets NA

What you’ll do

Greet, engage, and assist customers by identifying their project needs, recommending products and related services, and guiding them to appropriate merchandise. Maintain product displays and stock, build product knowledge, and follow safety and loss-prevention procedures.

Requirements

A high school diploma or equivalent is required, along with 1 to 2 years of retail or trade experience considered an asset. The role requires customer-service and communication skills, product knowledge, and the ability to perform physical tasks such as lifting, bending, and moving items.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Safety Compliance · Preferred
• Sales · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Needs Assessment
• Product Knowledge
• Sales
• Project Guidance
• Communication
• Interpersonal Skills
• Cross-Department Support
• Stock Maintenance
• Safety Compliance
• Loss Prevention
• Problem Solving

Job areas

• Retail
• Sales
• Customer Service & Support
• Administrative