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Job summary

The Dispatcher is responsible for coordinating drivers and managing on-demand transit services using RideCo software to ensure passenger mobility. They must handle calls efficiently, provide accurate directions to drivers, and maintain professional communication with clients.

Job details

Voyago is hiring one Part-Time Dispatcher for our Transit Operations in the Greater Niagara Region to fill a current vacancy. As an onsite Dispatcher for our On Demand Service, you will take pride in playing a key role in ensuring the independence and mobility of our city’s most vulnerable passengers. Your efforts will directly contribute to their ability to access essential services, appointments, and daily activities safely and comfortably by delivering excellent customer service, care and respect. Your Role You will be responsible for responding to calls quickly and efficiently, while maintaining a calm and professional demeanor during critical situations. You are responsible for the dispatch of drivers and providing accurate direction You are responsible for a high degree of customer service You thrive in a fast paced high stress environment You will provide on demand support to drivers and manage the on-demand RideCo software You will communicate with clients and drivers and work to fill all shifts This is a unionized position $20.40 per hour Shift Details: Friday & Saturday, 3:00pm-11:30pm Your Profile You have proven dispatch experience You are an active listener with sound judgement You have high proficiency in typing and computer skills (including MS Office Suite) You have strong, proven customer service experience You can take responsibility for the Emergency Response Plan in the event of a serious collision You can utilize the radio to communicate clearly and effectively with all en-route drivers You can clearly identify all runs and drivers active on routes are on time You are able to pull a variety of reports as per the Dispatch Supervisor directive You can answer phones, fax, and email correspondence in a professional and courteous manner You can obtain a clean Criminal Record Search You have excellent time and Stress Management skills You are dependable and have exceptional organization and communications skills Your experience working with RideCo or any other cloud based on demand transit software would be an asset Your understanding of the transportation industry, especially in an on-demand capacity would be an asset You can multitask effectively and efficiently Your Location By joining the Voyago Dispatch team in the Niagara Region you’ll find: We offer a competitive hourly pay We offer on-the-job training and job shadowing We provide opportunities for growth We have a great company culture We offer a comprehensive benefit package if you work 35+ hours or more per week The Perks We offer free license upgrade (if required) We support the development, work-life balance and well-being of our employees We build a supportive corporate culture that encourages diversity and enables our people to flourish We enable our employees to have a positive social impact by deploying sustainable mobility solutions We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff We are an Award Winning company As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider We focus on innovation and sustainable environmental initiatives We offer our employees opportunities to build their own experience within a local, global Group. Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview. Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage. We thank all applicants however only those under consideration will be contacted.

What you’ll do

The Dispatcher is responsible for coordinating drivers and managing on-demand transit services using RideCo software to ensure passenger mobility. They must handle calls efficiently, provide accurate directions to drivers, and maintain professional communication with clients.

Requirements

Candidates must have proven dispatch and customer service experience, along with proficiency in MS Office and computer skills. A clean criminal record search and the ability to manage emergency response plans are required.

Benefits

• On-the-job training • Job shadowing • Growth opportunities • Comprehensive benefit package (for 35+ hours/week) • Free license upgrade • Employee and Family Assistance Program • Company perks program • Employee Referral Bonus

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Customer Service
• RideCo Software
• MS Office Suite
• Radio Communication
• Emergency Response Planning
• Time Management
• Stress Management
• Active Listening
• Multitasking
• Typing
• Organization
• Professional Communication
• Reporting
• Cloud-based Transit Software

Job areas

• Transportation
• Logistics
• Customer Service & Support
• Administrative