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Job summary

Assist clients with boarding and exiting transportation vehicles, secure seatbelts and assistive devices, and maintain order and safety during trips. Support the driver, communicate passenger needs, respond to difficult behaviors or emergencies, report unusual conditions, and collect user fees.

Job details

Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older adults. With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity, independence, and the best possible quality of life. At the core of its mission is a focus on compassionate, person-centered care tailored to the unique needs of diverse communities. Yee Hong is one of the foremost providers of culturally appropriate senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308 seniors’ apartment units, with an additional 224 long-term care beds opening in a new home by June 2026. In addition, Yee Hong offers four campuses of managed care, a hospice residence, and a wide range of community-based senior and caregiver support services. Through this comprehensive network, the organization serves more than 15,000 individuals annually across the Greater Toronto Area. Escorting Assistant (Part-Time) To support clients who require assistance using Yee Hong transportation services. Responsibilities Works closely with driver to assist clients with boarding and unboarding vehicle. Performs safety check, ensuring seatbelts, and assistance devices, if any, are secured Maintains order and safety within the vehicle Manages difficult behaviours, responds to emergency and reports promptly to the Centre any unusal/special conditions (e.g. client's mood, client's health conditions). Ensures safe arrangements for clients and follow up actions in accordance with Centre's policies and instructions Provides assistance to passengers and communicate their needs to the driver Supports and assists the driver, as required. Collects user fees Keeps up-to-date with developments and best practices in the field Other duties as assigned Qualifications High school education Good customer service and interpersonal skills Understanding of proper techniques to assist clients with walking difficulties and by physically able to perform this function Ability to work as a team Recent satisfactory Police Vulnerable Sector Screen result. Ability to communicate in English and Chinese Required to travel in a moving vehicle for a prolonged period of time. #INDSV Please Apply Before 2026-10-25 Salary Range $17.72 - $20.16 INTERNAL APPLICANTS: PLEASE APPLY THROUGH THE JOBS HUB Our People Are Our Greatest Strength And The Core Of Our Success. We Invest In Our Employees' Wellbeing And Support Their Ongoing Learning And Development. We Offer Competitive total compensation package Multi-employer pension plan Professional development opportunities Ongoing learning and development Employee education assistance program Award winning corporate culture Safe, inclusive and supportive work environment Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation. Successful applicants must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate. Our hiring process involves the use of Artificial Intelligence (AI) to assist with screening of the applicants’ resume. This job is posted to fill an existing vacancy.

What you’ll do

Assist clients with boarding and exiting transportation vehicles, secure seatbelts and assistive devices, and maintain order and safety during trips. Support the driver, communicate passenger needs, respond to difficult behaviors or emergencies, report unusual conditions, and collect user fees.

Requirements

A high school education, good customer service and interpersonal skills, teamwork, and the ability to communicate in English and Chinese are required. Applicants must be physically able to assist clients with walking difficulties, provide a recent satisfactory Vulnerable Sector Screen result, and be able to travel in a moving vehicle for prolonged periods.

Benefits

• Multi-Employer Pension Plan • Professional Development Opportunities • Ongoing Learning and Development • Employee Education Assistance Program • Award-Winning Corporate Culture • Safe, Inclusive, and Supportive Work Environment

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Mobility assistance · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Interpersonal Communication
• Client Assistance
• Safe Passenger Boarding and Exiting
• Mobility Assistance
• Safety Checks
• Seatbelt and Assistive Device Securing
• Vehicle Safety
• Behavior Management
• Emergency Response
• Teamwork
• Communication with Drivers
• Fee Collection
• English Communication
• Chinese Communication

Job areas

• Healthcare
• Transportation
• Customer Service & Support
• Social Services
• Security & Safety