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Job summary

Collect customer payments, operate registers and payment terminals, and verify that customer orders and loads are accurate. Clear loads entering and leaving the yard, report safety or loss-prevention incidents, and provide excellent customer service.

Job details

Job Description We are currently looking for a Gatehouse associate to work in a fast-paced retail environment. This position requires working outside and to be extremely knowledgeable about building materials to ensure that each customer’s order is correct. Due to the Loss Prevention aspect of the position, you need to ensure all products are accounted for and paid for before leaving the premises, so you need to be efficient, tactful, and thorough to excel at this position. Responsibilities Collect payments. Operate registers, scanners, and credit card/debit card terminals. Check customer loads for accuracy. Clear all loads coming in and leaving the yard. Report any violations, theft, accidents, or injuries to the store manager. Provide excellent customer service. Ability to lift light to heavy merchandise. Qualifications Lumber knowledge is an asset. Ability to perform physically demanding work as needed. Ability to work in all weather conditions and a fast-paced environment. Great verbal communication skills. Basic computer knowledge. About Us Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly. We appreciate your interest in our company however only those candidates selected for an interview will be contacted. About The Team Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

What you’ll do

Collect customer payments, operate registers and payment terminals, and verify that customer orders and loads are accurate. Clear loads entering and leaving the yard, report safety or loss-prevention incidents, and provide excellent customer service.

Requirements

Lumber knowledge is an asset, along with basic computer skills and strong verbal communication. The role requires physically demanding work, lifting merchandise, and working outdoors in all weather conditions in a fast-paced environment.

Listed skills

• Customer service · Preferred
• Physical stamina · Preferred
• basic computer skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Payment Collection
• Cash Register Operation
• Scanner Operation
• Credit and Debit Card Terminal Operation
• Load Accuracy Checks
• Loss Prevention
• Building Materials Knowledge
• Customer Service
• Verbal Communication
• Basic Computer Skills
• Physical Stamina
• Incident Reporting

Job areas

• Security & Safety
• Retail
• Customer Service & Support
• Sales